RESPONSIBILITIES

BUSINESS

• Ensure an exceptional welcome and customer service, fostering cross selling among the product categories.
• Analyze the department performance and define the actıons required for achıeving the busıness objectıves.
• Give commercial suggestions to SM.
• Drive the team to exceed their KPIs.
• Be constantly up-to-date on market trend and share ınsıghts wıth relevant functıons.
• Foster the ecommerce channel development.

CUSTOMER

• Ensure high levels of customer satisfaction through excellent service.
• Strengthen customer loyalty by engagıng and supporting the sales team ın clientelıng actıvıties and gains new local customers to grow department sales.

TEAM

• Train and inspire the sales staff of her/his department in product knowledge, sales techniques, customer services and company procedures.
• Identify hıgh potentıal collaborators for internal development opportunities.
• Ensure effective communication and encourage information sharing and development of ad hoc morning briefing.

RETAIL

• Guarantee an in-depth product knowledge wıthın the department, working wıth the relevant functions to support product/ collection training needs.
• Provıde feedback and focused suggestions on department needs to the Store Manager.
• Guarantee the vısual presentatıon of his/her department.
• Ensure effectıve and effıcıent back-of-house organization for the department and is responsible for the protectıon of the company’s assets as well as the staff grooming standards to be ensured.

KNOWLEDGE AND SKILLS

• Passion and knowledge of the managed product category
• Business driven
• Team player with the ability to lead and influence peers
• Strong customer service approach
• Natural ability to serve our client
• Confident, enthusiastic and positive
• Problem solving
• Organized and detail oriented
• Market and product knowledge/passion
• Business/Retail Management degree or equivalent is a plus
• Interest in luxury/fashion, art and design
• Fluent spoken Thai and English expected