Responsibilities:

• Coordinate and handle customer inquiries about Binance financial derivatives, and retain regular customers
• Solve customer complaint issues, and create and document report analysis
• Optimize customer complaint processes and improve service quality
• Handle unpredictable emergencies in an efficient and timely manner
• Perform adhoc tasks and reports assigned by shift leader and/or managers

Requirements:

• Bachelor's degree or diploma, preferably in a finance-related major
• Prior customer support experience with exposure to an e-commerce or financial industry background is a must
• Excellent communication skill in English; additional knowledge of other Asian languages would be an advantage
• Familiar with CS operation and business processes, with a strong ability for problem-solving and a strong number-driven approach