Key responsibilities

Your main responsibilities will include (60% MuvMi, 40% Tuk Tuk Hop and others), but not limited to:

• Control and manage all services provided by MuvMi to be in accordance with service standards.
• Communicate with our customers through emails, phone calls (if needed)
• Connect Partner and/or client with the Business team.
• Greet and manage our Tuk Tuk Hop customers and private tour
• Having emotional effectiveness (e,g., be polite, and be rational) in communications with both drivers and customers.
• Coordinate and support drivers, customers, and relevant teams to ensure smooth and timely service.
• Control and coordinate with the on-site teams to provide services orderly and smoothly.
• Able to control and coordinate other tasks as needed.
• Coordinate to improve and develop systems for greater efficiency. 
• Support the work of our Hero (i.e. drivers) to provide service to both B2B and B2C customers according to the standards.
• Able to work in shifts (e.g., 6:30 - 15:30, 10:30 - 19:30, 13:30 - 22:30 – but not limited to) 
• Capable of addressing ad-hoc issues promptly and efficiently, while adhering to operational standards.

Qualifications

• Bachelor’s Degree or Higher. 
• Fresh graduates are welcome.
• Experience in hospitality or/and tour agencies would be an advantage.
• Able to work in shifts.
• Systematic thinking. Enjoy troubleshooting. 
• Enjoys challenges and embraces change. Adaptable to diverse work environments. 
• Service mind, well organized and detail oriented. Be comfortable with numbers is a plus
• Able to communicate in English is strongly preferable.