Job Summary

• Oversees and directs all aspects of the Bell service operations
• Lead the coordination of any guests’ needs, special requests, and inquiries to ensure superior service and value for our guests.
• Being an In The Know Ambassador. To promote In The Know through out Front Office team and to our guest.

Required Skills

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Good writing skills
• Proficient in the use of Microsoft Office and Front Office System
• Problem solving, motivating, organizational and training abilities

Qualifications

• Diploma in Hotel Administration, Hotel Management or equivalent

Experience

• 2 years experience in concierge or related discipline with 6 months in a supervisory capacity, or an equivalent combination of education and experience.