Coordinates and liaises with various departments to ensure the resort provides highest level guest experiences.
Prepares management reports
Personally inspects VIP and Special Attention guestrooms and ensures readiness for a perfect arrival experience.
Meets and greets arriving and departing guests; Provides genuine hospitality and recognition, acts as host/ hostess.
Acts as point of contact for in-house guests and local customers; provides individual assistance and accurate information.
Resolves guest concerns and complaints speedily and efficiently; ensures complete guest satisfaction, protects the reputation of the hotel and the company.
Keeps management informed of guest and staff related incidents; represents senior management in their absence.
Ensures areas under supervision are perfectly maintained; conducts routine inspections of Public areas and guest rooms; takes proactive steps to rectify any shortcomings.
Maintains a strong network of useful contacts in the service industry.
Screens next day movements for special instructions to various departments.
Ensures pending follow up action is communicated to the next shift.
Coordinate and manage the day to day operations; ensure the Angel of the Day, VIP / applicable guest recognition programmes are fully adhered to and running smoothly within the Hotel.
Candidates must have a firm knowledge of hotel operations and must have 2 – 5 years of experience in Management in Rooms Division. Candidates must speak read and write Thai as well as being fluent in English. Must have the right to work in Thailand.
Visa and Work Permit sponsorship is not available for the role. Only successful candidates will be contacted.
What You Will Bring
Candidates with a passion for excellence, expertise in Front Office Department and proven leadership experience are invited to apply for a career with Four Seasons.
Candidates must have a firm knowledge of the area and be extremely organized and be able to multi task.
Previous pre-opening experience is a plus
Candidate should hold valid work authorization for Thailand
Skills
Coordination Skills
Guest Service Management
Front Office Operations
Hotel operations
Functions
Tour Operators Sub
Job Overview
Job Type:
Full-Time
Company
Four Seasons Hotels and Resorts
12 active jobs
Industry:
Hospitality, Tourism & Travel
Ready to Apply?
Submit your application now and take the next step in your career journey.
