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    Guest Experience Manager

    Full-Time
    , Thailand
    Posted: July 13, 2024
    Position Details

    Key Elements Of The Job:


    • Coordinates and liaises with various departments to ensure the resort provides highest level guest experiences.
    • Prepares management reports
    • Personally inspects VIP and Special Attention guestrooms and ensures readiness for a perfect arrival experience.
    • Meets and greets arriving and departing guests; Provides genuine hospitality and recognition, acts as host/ hostess.
    • Acts as point of contact for in-house guests and local customers; provides individual assistance and accurate information.
    • Resolves guest concerns and complaints speedily and efficiently; ensures complete guest satisfaction, protects the reputation of the hotel and the company.
    • Keeps management informed of guest and staff related incidents; represents senior management in their absence.
    • Ensures areas under supervision are perfectly maintained; conducts routine inspections of Public areas and guest rooms; takes proactive steps to rectify any shortcomings.
    • Maintains a strong network of useful contacts in the service industry.
    • Screens next day movements for special instructions to various departments.
    • Ensures pending follow up action is communicated to the next shift.
    • Coordinate and manage the day to day operations; ensure the Angel of the Day, VIP / applicable guest recognition programmes are fully adhered to and running smoothly within the Hotel.
    • Candidates must have a firm knowledge of hotel operations and must have 2 – 5 years of experience in Management in Rooms Division. Candidates must speak read and write Thai as well as being fluent in English. Must have the right to work in Thailand.
    • Visa and Work Permit sponsorship is not available for the role. Only successful candidates will be contacted.


    What You Will Bring


    • Candidates with a passion for excellence, expertise in Front Office Department and proven leadership experience are invited to apply for a career with Four Seasons.
    • Candidates must have a firm knowledge of the area and be extremely organized and be able to multi task.
    • Previous pre-opening experience is a plus
    • Candidate should hold valid work authorization for Thailand

    Skills
    Coordination Skills
    Guest Service Management
    Front Office Operations
    Hotel operations

    Functions
    Tour Operators Sub

    Job Overview

    Job Type:

    Full-Time


    Company

    Four Seasons Hotels and Resorts  logo

    Four Seasons Hotels and Resorts

    12 active jobs

    Industry:

    Hospitality, Tourism & Travel

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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