What will I be doing?
As L&D Supervisor you will be responsible for performing the following tasks to the highest standards:
- Update the training notice board with all information on the situation in and out of the hotel as well as training information.
- Assist in the implementation of recognition programs.
- Organize a coordinate approved cross trainings.
- Carry out talent programs according to brand standards.
- Assist to set up and maintain training and talent program policies.
- Develop plans to conduct needs analyses and in-house training on a regular basis.
- Propose training plans and ensure that all training records are in place.
- Develop tools and systems to ensure training and development programs meet hotel objectives.
- Ensure that training and development are integrated into business plans and budgets, and targeted goals are identified and monitored.
- Take part in the preparation and planning of the Training department’s goals and objectives.
- Facilitate the implementation of multi-skill programs.
- Manage the planning and delivery of orientation programs.
- Offer support and advice on personal development plans to team members under your supervision.
- Implement appropriate management practices that provide team members with motivation and communication.
- Provide information as required regarding training records and attendance.
- Assist all departmental trainers with their training where necessary.
- Deal effectively with guests and workplace colleagues from a variety of cultures.
- Be aware of duty of care, and adhere to occupational health and safety legislations, policies and procedures.
- Adhere to the hotel’s security and emergency policies and procedures.
- Be familiar with property safety, current first aid and fire emergency procedures.
- Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
What are we looking for?
L&D Supervisor, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- University graduate.
- Minimum 2 years of related working experience in the hotel industry.
- Have management experience in a training supervisory or above role, in an international 5-star hotel.
- Excellent command of written and spoken English to meet business needs.
- Good communication skills.
- Knowledgeable of Learning & Development.
- Good presentation and teaching skills.
- Good project management skills.
- Excellent coordination and organization ability.
- Willing to take challenges and work under pressure.
