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    Chief Concierge

    Full-Time
    , Thailand
    Posted: August 5, 2024
    Position Details

    Responsibilities

    • Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
    • Develops specific goals and plans to prioritize, organize, and accomplish work.
    • Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.
    • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
    • Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences.
    • Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).
    • Maintains knowledge of rooms and their locations, services and facilities of the hotel.
    • Responds to emergency situations using appropriate procedures.
    • Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements
    • Provides warm welcome and anticipation of guest needs throughout their stay.
    • Encourages and building mutual trust, respect, and cooperation among team members.
    • Serving as a role model to demonstrate appropriate behaviors.
    • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
    • Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.
    • Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention.
    • Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
    • Responds to and handles guest problems and complaints.
    • Sets a positive example for guest relations.
    • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
    • Supports employees understanding of customer service expectations and parameters.
    • Interacts with guests to obtain feedback on product quality and service levels.


    Qualifications

    • Bachelor degree in Hospitality Management, Business Administration or related fields.
    • Minimum of 1+ years' experience as a Assistant Manager, Concierge or minimum of 5+ in concierge at a supervisory level in a 4- or 5-star hotel. (preferably in a 5-star hotel)



    Skills
    Concierge Services
    Supervisory Management
    Hotel Management

    Functions
    Tour Operators Sub

    Job Overview

    Job Type:

    Full-Time


    Company

    Amari Bangkok logo

    Amari Bangkok

    24 active jobs

    Industry:

    Hospitality, Tourism & Travel

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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