Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish work.
Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences.
Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).
Maintains knowledge of rooms and their locations, services and facilities of the hotel.
Responds to emergency situations using appropriate procedures.
Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements
Provides warm welcome and anticipation of guest needs throughout their stay.
Encourages and building mutual trust, respect, and cooperation among team members.
Serving as a role model to demonstrate appropriate behaviors.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.
Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention.
Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Responds to and handles guest problems and complaints.
Sets a positive example for guest relations.
Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
Supports employees understanding of customer service expectations and parameters.
Interacts with guests to obtain feedback on product quality and service levels.
Qualifications
Bachelor degree in Hospitality Management, Business Administration or related fields.
Minimum of 1+ years' experience as a Assistant Manager, Concierge or minimum of 5+ in concierge at a supervisory level in a 4- or 5-star hotel. (preferably in a 5-star hotel)
Skills
Concierge Services
Supervisory Management
Hotel Management
Functions
Tour Operators Sub
Job Overview
Job Type:
Full-Time
Company
Amari Bangkok
24 active jobs
Industry:
Hospitality, Tourism & Travel
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