Duty Manager

PRIMARY RESPONSIBILITIES

• During their duty the Duty Manager is expected to lead as an example in terms of appearance, attitude, equity & professionalism. Their main role is to ensure the proper work of the operations in the following sections: Front Desk, Group Coordinator, Operator and Business Centre.

• The Duty Manager will be available at the Hotel 24 hours a day.

Training and Human Resources

• The Duty Manager ensures all staff on duty is at all times immaculately groomed and wears correct and complete uniform.

• Ensures all staff are present at scheduled times in the appropriate sections and that there is always the minimum standard number on staff on duty in each section.

• The Duty Manager reports quickly any discipline problem to the Front Office Manager/ Assistant Front Office Manager and must be fair in any staff disciplinary action required during their absence.

• The Duty Manager will ensure the full motivation of the team & create a nice atmosphere of work. This is crucial to encourage a better quality of service and minimize the turnover.

Technical Responsibilities

JOB REQUIREMENTS

• Minimum education of Bachelor degree in Hotel Management or relevant discipline.

• Minimum of 5 years in Front Office experience in a similar capacity preferably in a 5 star class environment.

• Knowledgeable in Front Office Operations.

• Have excellent English communication skills both in written and spoken.

• Possess professional disposition with excellent interpersonal skills.