Director of Room

Job Description

• Oversee and manage the daily operations of the Front Office and Housekeeping departments.
• Develop and implement strategies to enhance guest satisfaction and operational efficiency.
• Lead, mentor, and develop a high-performing team, ensuring consistent delivery of exceptional service.
• Monitor and manage budgets, forecasts, and financial performance related to Front Office and Housekeeping.
• Ensure compliance with health, safety, and hygiene standards within the departments.
• Address and resolve guest concerns and issues promptly and professionally.
• Collaborate with other departments to ensure seamless operations and exceptional guest experiences.
• Continuously assess and improve service quality and operational processes.

Qualifications

• 12 years relevant experience in rooms division of international premium & Luxury brands of which at least 3 years should be in a similar responsibility level.
• Good people leadership skills to manage a multi-skilled team.
• We encourage applicants with a passion for customer service and a strong record of operational experience to apply.
• Cloud based Opera experience preferred – must have Opera PMS experience.

Additional Information

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.