Oversee and manage the daily operations of the Front Office and Housekeeping departments.
Develop and implement strategies to enhance guest satisfaction and operational efficiency.
Lead, mentor, and develop a high-performing team, ensuring consistent delivery of exceptional service.
Monitor and manage budgets, forecasts, and financial performance related to Front Office and Housekeeping.
Ensure compliance with health, safety, and hygiene standards within the departments.
Address and resolve guest concerns and issues promptly and professionally.
Collaborate with other departments to ensure seamless operations and exceptional guest experiences.
Continuously assess and improve service quality and operational processes.
Qualifications
12 years relevant experience in rooms division of international premium & Luxury brands of which at least 3 years should be in a similar responsibility level.
Good people leadership skills to manage a multi-skilled team.
We encourage applicants with a passion for customer service and a strong record of operational experience to apply.
Cloud based Opera experience preferred – must have Opera PMS experience.
Additional Information
Employee benefit card offering discounted rates at Accor hotels worldwide.
Develop your talent through Accor’s learning programs.
Opportunity to grow within your property and across the world!
Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
Skills
Strategy Implementation
Rooms Division Management
Front Office Operations
Property Management
Housekeeping
Functions
Tour Operators Sub
Job Overview
Job Type:
Full-Time
Company
Accor
44 active jobs
Industry:
Hospitality, Tourism & Travel
Ready to Apply?
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