Job Description

Cleanliness and Maintenance

• Public Areas: Maintain the cleanliness of lobbies, corridors, and restrooms.
• Guest Rooms: Assist with cleaning tasks such as making beds, vacuuming, and replenishing supplies.
• Back-of-House: Ensure cleanliness in staff rooms and storage areas.

Support Housekeeping Staff

• Supplies: Deliver linens, towels, and other supplies to housekeeping staff and guest rooms.
• Trash Removal: Assist with the removal of trash and dirty linens.
• Deep Cleaning: Help with tasks like carpet cleaning and window washing.

Guest Services

• Requests: Respond promptly to guest requests for extra amenities or luggage assistance.
• Customer Service: Provide excellent service, addressing inquiries and complaints professionally.
• Demeanor: Maintain a friendly and courteous demeanor.

General Maintenance

• Tasks: Perform minor maintenance like changing light bulbs, unclogging drains, and fixing minor plumbing issues.
• Reporting: Report major maintenance issues to the appropriate department.
• Equipment: Ensure equipment and tools are used safely and maintained in good condition.

Safety and Compliance

• Procedures: Follow safety and security procedures, including proper handling of hazardous materials.
• Policies: Comply with hotel policies and health and safety regulations.
• Training: Participate in training sessions and meetings as required.

Qualifications

Experience

• Preferred: Previous experience in housekeeping or maintenance roles.
• Advantage: Experience in a hotel or hospitality environment.

Skills

• Attention to Detail: Strong commitment to high standards of cleanliness.
• Physical Stamina: Ability to perform manual labor tasks.
• Communication: Effective skills for interacting with guests and colleagues.
• Maintenance Understanding: Basic understanding of maintenance and repair tasks.

Education

• Required: High school diploma or equivalent.

Other Requirements

• Flexibility: Ability to work various shifts, including weekends and holidays.
• Physical Capability: Ability to stand for extended periods and lift or move heavy items.

Additional Information

• Adaptability: Adjust effectively to major changes in work tasks or environment.
• Performance Alignment: Focus and guide others to achieve work objectives.
• Team Building: Build cohesive teams and facilitate goal accomplishment.
• Trust Building: Interact honestly and respectfully with others.
• Communication: Clearly convey information through various media.
• Customer Focus: Develop and sustain productive customer relationships.
• Work Standards: Set high performance standards for self and others.
• Planning and Organizing: Establish efficient action plans for tasks.
• Problem Solving: Identify issues and develop effective solutions.