Job Description
The Spa Receptionist is responsible for providing outstanding customer service, managing spa bookings, handling administrative duties, and maintaining a clean and inviting reception area. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Qualifications
- High school diploma or equivalent; additional education in hospitality or a related field is a plus.
- Previous experience in a spa, hotel, or customer service role is preferred.
- Excellent communication and interpersonal skills.
- Proficiency in using booking systems and office software (e.g., Microsoft Office).
- Strong organizational skills and attention to detail.
- Ability to multitask and work in a fast-paced environment.
- Professional appearance and demeanor.
- Ability to handle cash and manage transactions accurately.
Additional Information
- Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.
- Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives.
- Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment.
- Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
- Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
- Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
- High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
- Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
- Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.
