Consistently implement the company One-Best-Ways (OBWs) processes/procedures/systems across the accounts handled.
Effectively cooperate with OPS and Fleet, Product, Sales, Customer Experience and Suppliers for seamless daily operations and overall service improvements
Ensure all bookings, passenger details, logistic information, internal notes and supplier notes are updated on the reservations system in an accurate and timely manner
Handle and make reservations of accommodation, air ticket, train ticket, suppliers, restaurants, all services including in package (except tour guides)
Service all agent enquiries professionally and efficiently in a timely manner according to business expectations
About you
The Essentials:
A degree in tourism and hospitality is an advantage
Fluent in national local language and intermediate to advanced level of written and spoken English
The Attributes:
Well-developed problem-solving skills
Customer centric with commitment to high standards of service delivery
High attention to detail and strong time/priority management skills
Able to work independently or in a team environment
Comfortable with a flexible rotating roster that may include late nights, weekends and early mornings
Ability to work with uncertainties/changing priorities and remain calm under pressure
Willing to travel on business when required
Personally aligned with Discova’s company purpose and values
Proficient with Microsoft Office applications
Skills
Attention to Detail
Reservation Systems
Bookings
Customer Satisfaction
Functions
Tour Operators Sub
Job Overview
Job Type:
Full-Time
Company
Discova
16 active jobs
Industry:
Hospitality, Tourism & Travel
Ready to Apply?
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