Satisfying guest needs and exceeding their expectations by projecting a positive hotel image through proper grooming, appropriate verbal communication, and taking responsibility of guest needs
Decision-making in line with service standards throughout service to ensure best the possible guest experience
Assist with maintaining control of beverage cost
Assist with inventory of all F&B product, durable and non-durable items.
Run daily line-up and communicate pertinent information to the Food and Beverage staff
Responsible for checking table settings and that the dining room is ready for our guests prior to each service period
Knowledge of all menu items and accompanying silverware
Ensure that orders are relayed the kitchen in an accurate and timely manner
Checking standards in the dining room to maintain consistency with the service standards put in place
Ensure that the flow of the guest experience in the dining room is consistent and timely
Communicating issues to upper management and recording on daily log
Handle guest complaints and questions in a professional manner
Be aware of each and every table in the dining room, making sure that no table is left unattended for an unnecessary length of time
Informing the kitchen of any special requests or needs (ex: allergic to shellfish)
Recording and passing on any useful information to the staff such as special occasions, etc.
Assist with the training of the dining room staff on all aspects of the operation in the dining room
Ensure that guests are greeted in a timely manner upon entering the dining room
Communicate with all dining room staff to ensure that they have adequate help
Taking daily logs of in-house guests
Attending morning manager’s meetings when necessary
Keeping high personal grooming standards and maintaining a neat uniform
Assisting Restaurant Manager in times of need; assuming full management duties in the absence of Restaurant Manager
Performing other duties as assigned by management
Assisting in organizing the execution of special events and functions
Assist all staff in dining room with serving our guests when necessary
Maintaining overall cleanliness and tidiness of dining room and public spaces
Maintaining cleanliness of back of house and kitchen area
Completing opening & closing responsibilities
Well groomed
Presentable in accordance with Aman image
Articulate and refined speech
Degree/Diploma in any discipline
Minimum 1 year as Assistant Manager of an outlet in an international luxury hotel
People person and good motivator
Excellent organizational skills
Solid leadership and training skills
Flexible, enthusiastic, and initiative
Computer knowledge
Skills
Customer Satisfaction
Leadership
Hospitality
Functions
Tour Operators Sub
Job Overview
Job Type:
Full-Time
Company
Aman
4 active jobs
Industry:
Hospitality, Tourism & Travel
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