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    Operations Director

    Full-Time
    , Thailand
    Posted: August 14, 2024
    Position Details

    Responsibilities:

    • Responsible for Front of House teams, Food & Beverage, Wellness, Housekeeping and Security.
    • Supports Executive Director with overall operations of The Aspen Tree as needed, including Healthcare Operations as and when required.
    • Incorporates client and residents’ satisfaction as a key component of daily operations with an emphasis on generating innovative ways to continually improve results.
    • Reviews clients and residents’ feedback with leadership team and ensures appropriate corrective action taken.
    • Responds to and handles client and residents’ problems and complaints.
    • Stays visible and interfaces with clients and residents on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
    • Analyzes service issues and identifies trends to ensure highest level of quality.
    • Ensure all staff is effectively trained and have the tools and equipment needed to carry out their job functions.
    • Oversees the overall operations and performance of The Aspen Tree.
    • Monitors Residences operations sales performance and Sales & Marketing initiatives.
    • Responsible for residential services revenues and Profit & Loss analysis and the implementation of corrective measures to optimize financial performance.
    • Reviews reports and financial statements to determine overall Residences operations performance.
    • Coaches and supports operations team to effectively maximize operational financial results.
    • Works with Executive Director to develop an operational strategy that is aligned with the business strategy and leads its execution.


    Qualifications:

    • Bachelor’s degree in Hotel Administration, Business Administration or equivalent.
    • Proven record on client satisfaction and quality performance.
    • 5 years in luxury full-service hotel or residence with a senior leadership operations role such as Hotel or Resident Manager.
    • Excellent communication skills being tactful and with excellent vocabulary and verbal and written skills.
    • An expert and resourceful in problem solving within a complex operation.
    • Track record of successful experience in dealing with high profile clients.
    • Ability to handle and prioritize multiple demands concurrently.
    • Excellent leadership skills and team building capability.
    • Fluent in written and spoken English.



    Skills
    Business administration
    Hotel Management
    Customer Satisfaction
    Leadership

    Functions
    Tour Operators Sub

    Job Overview

    Job Type:

    Full-Time


    Company

    DTGO Group of Companies  logo

    DTGO Group of Companies

    14 active jobs

    Industry:

    Building, Infrastructure & Construction

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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