Responsibilities:

• Responsible for Front of House teams, Food & Beverage, Wellness, Housekeeping and Security.
• Supports Executive Director with overall operations of The Aspen Tree as needed, including Healthcare Operations as and when required.
• Incorporates client and residents’ satisfaction as a key component of daily operations with an emphasis on generating innovative ways to continually improve results.
• Reviews clients and residents’ feedback with leadership team and ensures appropriate corrective action taken.
• Responds to and handles client and residents’ problems and complaints.
• Stays visible and interfaces with clients and residents on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Analyzes service issues and identifies trends to ensure highest level of quality.
• Ensure all staff is effectively trained and have the tools and equipment needed to carry out their job functions.
• Oversees the overall operations and performance of The Aspen Tree.
• Monitors Residences operations sales performance and Sales & Marketing initiatives.
• Responsible for residential services revenues and Profit & Loss analysis and the implementation of corrective measures to optimize financial performance.
• Reviews reports and financial statements to determine overall Residences operations performance.
• Coaches and supports operations team to effectively maximize operational financial results.
• Works with Executive Director to develop an operational strategy that is aligned with the business strategy and leads its execution.

Qualifications:

• Bachelor’s degree in Hotel Administration, Business Administration or equivalent.
• Proven record on client satisfaction and quality performance.
• 5 years in luxury full-service hotel or residence with a senior leadership operations role such as Hotel or Resident Manager.
• Excellent communication skills being tactful and with excellent vocabulary and verbal and written skills.
• An expert and resourceful in problem solving within a complex operation.
• Track record of successful experience in dealing with high profile clients.
• Ability to handle and prioritize multiple demands concurrently.
• Excellent leadership skills and team building capability.
• Fluent in written and spoken English.