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    Club Services Team Leader (Arabic Speaking)

    Full-Time
    , Thailand
    Posted: August 2, 2024
    Position Details

    Key Responsibilities:

    • Leadership and Supervision:
    • Lead, mentor, and motivate team members to ensure productivity and excellence in customer service delivery.
    • Provide guidance, support, and ongoing training to team members to enhance their skills and performance.
    • Foster a positive and collaborative team environment that encourages open communication and teamwork.
    • Customer Service Excellence:
    • Oversee the provision of high-quality customer service to Club Points
    • Owners through multiple communication channels, including phone, email, and chat.
    • Monitor Owner interactions to ensure adherence to service standards and policies.
    • Address escalated Owner inquiries or complaints promptly and effectively, striving for satisfactory resolutions.
    • Reservation assistance:
    • Ensure that Club Points and other reservations are handled efficiently and accurately by the team.
    • Coordinate with relevant departments to facilitate seamless reservation processes and resolve any issues or discrepancies.
    • Interdepartmental and Partners Coordination: Establish and maintain an excellent working relationship with Exchange companies, alliance partners, Anantara Resorts and other MINOR departments.
    • Encourage Points Use and use of Club Resorts: To coach team members effectively in encouraging Club Points Owners to utilize their points and booking of Club Resorts.
    • Performance Monitoring and Reporting:
    • Generate regular reports on key performance indicators, such as customer satisfaction levels, reservation numbers, and team productivity.
    • Use data-driven insights to identify areas for improvement and implement corrective actions as necessary.


    Qualifications:

    • Bachelor's degree (desirable)
    • Excellent in Arabic and English languages both written and spoken forms. Other languages an advantage
    • Minimum of 12 (twelve) months experience in a similar environment, preferably in a supervisory role.
    • Previous work experience in a timeshare, hotel reservations department or hospitality related call center
    • Excellent computer skills with a good understand of reservation software systems.
    • Strong customer service ethic. Ability to deal and handle one to one difficult and complaint situations with customers.
    • The ability to articulate ideas clearly, listen actively, and convey information effectively to inspire and motivate others.
    • Making informed decisions, even in challenging situations, by weighing alternatives, assessing risks, and considering the impact on the team and organization.
    • Emotional Intelligence: Understanding and managing one's emotions and the emotions of others to build strong relationships, resolve conflicts, and foster collaboration.
    • Highly developed interpersonal skills including the ability to coach people and develop a team culture (essential).
    • Team member with strong work ethics, flexible in approach and supportive of others (essential).



    Skills
    Leadership + Management
    Supervising
    Hotel Management
    Interpersonal Skills

    Functions
    Tour Operators Sub

    Job Overview

    Job Type:

    Full-Time


    Company

    Anantara Vacation Club logo

    Anantara Vacation Club

    22 active jobs

    Industry:

    Hospitality, Tourism & Travel

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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