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    Assistant Front Office Manager

    Full-Time
    , Thailand
    Posted: July 16, 2024
    Position Details

    Education And Experience


    • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.


    OR


    • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.


    CORE WORK ACTIVITIES


    Supporting Management of Front Desk Team


    • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
    • Encourages and builds mutual trust, respect, and cooperation among team members.
    • Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
    • Ensures employee recognition is taking place on all shifts.
    • Establishes and maintains open, collaborative relationships with employees.


    Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals


    • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
    • Develops specific goals and plans to prioritize, organize, and accomplish your work.
    • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
    • Strives to improve service performance.
    • Collaborates with the Front Office Manager on ways to continually improve departmental service.
    • Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
    • Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
    • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.


    Ensuring Exceptional Customer Service


    • Provides services that are above and beyond for customer satisfaction and retention.
    • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
    • Serves as a role model to demonstrate appropriate behaviors.
    • Sets a positive example for guest relations.
    • Displays outstanding hospitality skills.
    • Empowers employees to provide excellent customer service.
    • Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
    • Provides feedback to employees based on observation of service behaviors.
    • Handles guest problems and complaints effectively.
    • Interacts with guests to obtain feedback on product quality and service levels.


    Managing Projects and Policies


    • Implements the customer recognition/service program, communicating and ensuring the process.
    • Ensures compliance with all Front Office policies, standards and procedures.
    • Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.


    Additional Responsibilities


    • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
    • Analyzes information and evaluating results to choose the best solution and solve problems.
    • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
    • Functions in place of the Front Office Manager in his/her absence.
    • Communicates critical information from pre- and post-convention meetings to the Front Office staff.
    • Participates in department meetings.



    Skills
    Front Office Operations
    Customer Service
    Hospitality

    Functions
    Tour Operators Sub

    Job Overview

    Job Type:

    Full-Time


    Company

    Four Points by Sheraton  logo

    Four Points by Sheraton

    7 active jobs

    Industry:

    Hospitality, Tourism & Travel

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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