Logo
  • Pro Profile
  • Jobs
  • Career
    Career PathwayGrowthEducationInspirationPersonality
    Jobs & IndustriesJob SearchResume & PortfolioSalaryWell-being
  • Education
    Online CoursesMasters Programs
  • Resume Builder
  • Corporate Users



  • Jobcadu Logo

    Best career platform for job search, recruitment, career assessment & education

    10,000+

    Jobs

    Jobs Functions

    Administration & Office

    Marketing

    Customer Service

    Information Technology (IT)

    Accounting & Finance

    Human Resources & People

    Production & Supply Chain

    Engineering

    For Job Seekers

    Jobs

    Resume Builder

    Education Resources

    Resume Resources

    For Corporate Users

    Post Jobs

    Pricing

    Resources

    About Us

    Terms of Use

    Privacy Policy


    © 2025 Jobcadu. All rights reserved

    Assistant Front Office Manager

    Full-Time
    , Thailand
    Posted: July 16, 2024
    Position Details

    Education And Experience


    • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.


    OR


    • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.


    CORE WORK ACTIVITIES


    Supporting Management of Front Desk Team


    • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
    • Encourages and builds mutual trust, respect, and cooperation among team members.
    • Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
    • Ensures employee recognition is taking place on all shifts.
    • Establishes and maintains open, collaborative relationships with employees.


    Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals


    • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
    • Develops specific goals and plans to prioritize, organize, and accomplish your work.
    • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
    • Strives to improve service performance.
    • Collaborates with the Front Office Manager on ways to continually improve departmental service.
    • Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
    • Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
    • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.


    Ensuring Exceptional Customer Service


    • Provides services that are above and beyond for customer satisfaction and retention.
    • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
    • Serves as a role model to demonstrate appropriate behaviors.
    • Sets a positive example for guest relations.
    • Displays outstanding hospitality skills.
    • Empowers employees to provide excellent customer service.
    • Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
    • Provides feedback to employees based on observation of service behaviors.
    • Handles guest problems and complaints effectively.
    • Interacts with guests to obtain feedback on product quality and service levels.


    Managing Projects and Policies


    • Implements the customer recognition/service program, communicating and ensuring the process.
    • Ensures compliance with all Front Office policies, standards and procedures.
    • Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.


    Additional Responsibilities


    • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
    • Analyzes information and evaluating results to choose the best solution and solve problems.
    • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
    • Functions in place of the Front Office Manager in his/her absence.
    • Communicates critical information from pre- and post-convention meetings to the Front Office staff.
    • Participates in department meetings.



    Skills
    Front Office Operations
    Customer Service
    Hospitality

    Functions
    Tour Operators Sub

    Job Overview

    Job Type:

    Full-Time


    Company

    Four Points by Sheraton  logo

    Four Points by Sheraton

    7 active jobs

    Industry:

    Hospitality, Tourism & Travel

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

    Similar Jobs

    Renaissance Hotels

    Renaissance Hotels...

    12 months ago

    Bartender

    No experience
    Thailand

    Salary

    Let's discuss

    Skills & Functions

    Customer Service
    Tour Operators Sub
    Jobcadu Head Hunter

    Jobcadu Head Hunte...

    over 1 year ago

    พนักงานเสิร์ฟ service - บริษัท ชัยยะเจริญกิจ จำกัด

    No experience
    Bangkok, Thailand

    Salary

    THB 16,000 - 20,000

    Skills & Functions

    Customer Service
    Tour Operators Sub
    Jobcadu Head Hunter

    Jobcadu Head Hunte...

    over 1 year ago

    Operations Agent - TUI Destination Experiences

    No experience
    Bangkok, Thailand

    Salary

    THB 22,000 - 25,000

    Skills & Functions

    Customer Service
    Tour Operators Sub
    Jobcadu Head Hunter

    Jobcadu Head Hunte...

    over 1 year ago

    S & P - พนักงานประจำสาขา

    No experience
    Nonthaburi, Thailand

    Salary

    THB 10,500 - 15,000

    Skills & Functions

    Customer Service
    Tour Operators Sub
    บริษัท ไมเนอร์ อินเตอร์เนชั่นแนล จำกัด (มหาชน)

    บริษัท ไมเนอร์ อิน...

    10 months ago

    Bellman

    No experience
    Bangkok, Thailand

    Salary

    Let's discuss

    Skills & Functions

    Front Office Operations
    Tour Operators Sub
    Rosewood Bangkok

    Rosewood Bangkok

    11 months ago

    Management Trainee – Food & Beverage

    No experience
    Thailand

    Salary

    Let's discuss

    Skills & Functions

    Hospitality
    Tour Operators Sub
    Cross Hotels & Resorts

    Cross Hotels & Res...

    11 months ago

    Hotel Manager

    No experience
    Bangkok, Thailand

    Salary

    Let's discuss

    Skills & Functions

    Hospitality
    Tour Operators Sub
    บริษัท ไมเนอร์ อินเตอร์เนชั่นแนล จำกัด (มหาชน)

    บริษัท ไมเนอร์ อิน...

    about 1 year ago

    Director of Sales – Spa & Wellness

    No experience
    Bangkok, Thailand

    Salary

    Let's discuss

    Skills & Functions

    Hospitality
    Tour Operators Sub
    Jobcadu Head Hunter

    Jobcadu Head Hunte...

    over 1 year ago

    พนักงานรับจอง - LOMPRAYAH HIGH SPEED FERRIES

    No experience
    Surat Thani, Thailand

    Salary

    THB 13,000 - 18,000

    Skills & Functions

    Customer Service
    Tour Operators Sub
    Cross Hotels & Resorts

    Cross Hotels & Res...

    11 months ago

    General Manager

    No experience
    Bangkok, Thailand

    Salary

    Let's discuss

    Skills & Functions

    Hospitality
    Tour Operators Sub