Core tasks, duties and responsibilities

HOTEL MANAGEMENT & STRATEGY

• To support the overall strategic management of the hotel by establishing effective working relationships with key stakeholders in both the property and Corporate Office

• Responsible for the compilation and strategic Participate and contribute to the annual hotel business plan process

• Establish the hotel Commercial & Customer Positioning strategy, driving all Rooms Revenue Segments, maximizing yield and ADR

• Establish the hotel’s Digital Marketing & eCommerce Strategy in unison with the Director of Sales & Marketing

• Actively participate in the key management issues in the property (Capital projects, refurbishment, training, customer service)

• Actively support Sales and Marketing initiatives and goals by ensuring that all Operational Departments are fully trained, consistently delivering high customer service and driving revenue opportunities

• Actively support the Director of Sales & Marketing in the generation of revenue by ensuring the highest possible level of collaboration in Conference & Banqueting organization to maximize yield and profit

• Conduct regular property inspections of all areas of the hotel and when necessary place corrective measures in place when issues exist

• Is the ReviewPro champion from an operations perspective and provides regular feedback on this to the General Manager and Senior Executives

• Direct and lead the biannual Quality Assurance process as directed by Cross Hotels & Resorts, ensuring that the prescribed improvement plan is addressed and implemented where practicable

FINANCIAL MANAGEMENT

• Achieve planned operational profit margins for the hotel

• Ensure that costs are controlled in a detailed and structured manner according to budget/financial plan

• Analyse Profit and Loss Statements on a monthly basis including productivity, operating costs, revenues and prepare action plans accordingly, i.e. cost per occupied room; food cost; beverage costs; payroll including overtime; other expenses; other outsourced labour or services

• Ensure that labour productivity is maximized in all operational departments according to business demand and maximize multiskilling and labour cost saving opportunities without compromising service standards

• Understand and maintain the closest possible understanding of hotel’s revenue plan to ensure the greatest level of alignment between revenue and cost

• Work with Operational Departments, Finance and Purchasing to deliver best quality for the most competitive price is purchased

• Prepare yearly budgets and monthly forecasts in conjunction with the key stakeholders for revenue, Operating Expenses, staffing, capital expenditure, etc

• Review and approve all expense accounts for the hotel

OWNERS RELATIONS

• Maintain compliance with all legal statutory and HMA requirements, established policies & procedures, quality assurance, safety, environmental and infection control.

TEAM DEVELOPMENT & LEADERSHIP

• Manage all hotel team members in a professional and motivating fashion

• Set yearly objectives for each direct report as per Cross Hotels & Resorts standards

• Conduct performance reviews on a regular and consistent basis as per Cross Hotels & Resorts standards

• Offer coaching and guidance to direct reports and team members when appropriate

• Deal effectively with instances of poor performance

• Identify development needs and future career paths for direct reports

• Conduct regular Operations Meetings including all direct reports

• Recruit high potential and quality employees in conjunction with the Human Resources Department

• Ensure sound performance management practices, through recognition, coaching, counselling and disciplinary action if necessary

• Ensure employees are well managed with clear objectives and well trained and that they are deployed in the most productive way

• Allocate employees with Department Heads to tasks in the most flexible and productive fashion

• Ensure departmental training action plans, rolling 3-month training plan are executed with the Human Resources Manager

• Ensure all employees are fully trained in job skills and customer service based on departmental service standards and training records are maintained

• Ensure effective standards of two-way communication exists for all employees

• Ensures that all team members attending training sessions are being briefed before and debriefed after.

• Ensures that work schedules/rosters are written according to hotel needs and compliance to labour laws

• Evaluate daily operations and implement measures to improve OH&S, guess satisfaction, employee engagement and operational efficiency

Job qualifications & skills

• Bring some old school hospitality principles merged with the new

• Social Media master

• Have an entrepreneurial spirit

• Bring songthing new to the table

• Lead a multicultural team to new heights

• Excellent delegation and time management siklls

• Digital commercial leadership

• Creative F&B ideas with speed and strong execution

• Guest experience mastery

• Charismatic leadership