General Manager
Core tasks, duties and responsibilities
HOTEL MANAGEMENT & STRATEGY
• To support the overall strategic management of the hotel by establishing effective working relationships with key stakeholders in both the property and Corporate Office
• Responsible for the compilation and strategic Participate and contribute to the annual hotel business plan process
• Establish the hotel Commercial & Customer Positioning strategy, driving all Rooms Revenue Segments, maximizing yield and ADR
• Establish the hotel’s Digital Marketing & eCommerce Strategy in unison with the Director of Sales & Marketing
• Actively participate in the key management issues in the property (Capital projects, refurbishment, training, customer service)
• Actively support Sales and Marketing initiatives and goals by ensuring that all Operational Departments are fully trained, consistently delivering high customer service and driving revenue opportunities
• Actively support the Director of Sales & Marketing in the generation of revenue by ensuring the highest possible level of collaboration in Conference & Banqueting organization to maximize yield and profit
• Conduct regular property inspections of all areas of the hotel and when necessary place corrective measures in place when issues exist
• Is the ReviewPro champion from an operations perspective and provides regular feedback on this to the General Manager and Senior Executives
• Direct and lead the biannual Quality Assurance process as directed by Cross Hotels & Resorts, ensuring that the prescribed improvement plan is addressed and implemented where practicable
FINANCIAL MANAGEMENT
• Achieve planned operational profit margins for the hotel
• Ensure that costs are controlled in a detailed and structured manner according to budget/financial plan
• Analyse Profit and Loss Statements on a monthly basis including productivity, operating costs, revenues and prepare action plans accordingly, i.e. cost per occupied room; food cost; beverage costs; payroll including overtime; other expenses; other outsourced labour or services
• Ensure that labour productivity is maximized in all operational departments according to business demand and maximize multiskilling and labour cost saving opportunities without compromising service standards
• Understand and maintain the closest possible understanding of hotel’s revenue plan to ensure the greatest level of alignment between revenue and cost
• Work with Operational Departments, Finance and Purchasing to deliver best quality for the most competitive price is purchased
• Prepare yearly budgets and monthly forecasts in conjunction with the key stakeholders for revenue, Operating Expenses, staffing, capital expenditure, etc
• Review and approve all expense accounts for the hotel
OWNERS RELATIONS
• Maintain compliance with all legal statutory and HMA requirements, established policies & procedures, quality assurance, safety, environmental and infection control.
TEAM DEVELOPMENT & LEADERSHIP
• Manage all hotel team members in a professional and motivating fashion
• Set yearly objectives for each direct report as per Cross Hotels & Resorts standards
• Conduct performance reviews on a regular and consistent basis as per Cross Hotels & Resorts standards
• Offer coaching and guidance to direct reports and team members when appropriate
• Deal effectively with instances of poor performance
• Identify development needs and future career paths for direct reports
• Conduct regular Operations Meetings including all direct reports
• Recruit high potential and quality employees in conjunction with the Human Resources Department
• Ensure sound performance management practices, through recognition, coaching, counselling and disciplinary action if necessary
• Ensure employees are well managed with clear objectives and well trained and that they are deployed in the most productive way
• Allocate employees with Department Heads to tasks in the most flexible and productive fashion
• Ensure departmental training action plans, rolling 3-month training plan are executed with the Human Resources Manager
• Ensure all employees are fully trained in job skills and customer service based on departmental service standards and training records are maintained
• Ensure effective standards of two-way communication exists for all employees
• Ensures that all team members attending training sessions are being briefed before and debriefed after.
• Ensures that work schedules/rosters are written according to hotel needs and compliance to labour laws
• Evaluate daily operations and implement measures to improve OH&S, guess satisfaction, employee engagement and operational efficiency
Job qualifications & skills
• Bring some old school hospitality principles merged with the new
• Social Media master
• Have an entrepreneurial spirit
• Bring songthing new to the table
• Lead a multicultural team to new heights
• Excellent delegation and time management siklls
• Digital commercial leadership
• Creative F&B ideas with speed and strong execution
• Guest experience mastery
• Charismatic leadership
Full-Time
5 active jobs
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