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    General Manager

    Full-Time
    Bangkok, Thailand
    Posted: August 23, 2024
    Position Details

    Core tasks, duties and responsibilities

    HOTEL MANAGEMENT & STRATEGY

    • To support the overall strategic management of the hotel by establishing effective working relationships with key stakeholders in both the property and Corporate Office

    • Responsible for the compilation and strategic Participate and contribute to the annual hotel business plan process

    • Establish the hotel Commercial & Customer Positioning strategy, driving all Rooms Revenue Segments, maximizing yield and ADR

    • Establish the hotel’s Digital Marketing & eCommerce Strategy in unison with the Director of Sales & Marketing

    • Actively participate in the key management issues in the property (Capital projects, refurbishment, training, customer service)

    • Actively support Sales and Marketing initiatives and goals by ensuring that all Operational Departments are fully trained, consistently delivering high customer service and driving revenue opportunities

    • Actively support the Director of Sales & Marketing in the generation of revenue by ensuring the highest possible level of collaboration in Conference & Banqueting organization to maximize yield and profit

    • Conduct regular property inspections of all areas of the hotel and when necessary place corrective measures in place when issues exist

    • Is the ReviewPro champion from an operations perspective and provides regular feedback on this to the General Manager and Senior Executives

    • Direct and lead the biannual Quality Assurance process as directed by Cross Hotels & Resorts, ensuring that the prescribed improvement plan is addressed and implemented where practicable


    FINANCIAL MANAGEMENT

    • Achieve planned operational profit margins for the hotel

    • Ensure that costs are controlled in a detailed and structured manner according to budget/financial plan

    • Analyse Profit and Loss Statements on a monthly basis including productivity, operating costs, revenues and prepare action plans accordingly, i.e. cost per occupied room; food cost; beverage costs; payroll including overtime; other expenses; other outsourced labour or services

    • Ensure that labour productivity is maximized in all operational departments according to business demand and maximize multiskilling and labour cost saving opportunities without compromising service standards

    • Understand and maintain the closest possible understanding of hotel’s revenue plan to ensure the greatest level of alignment between revenue and cost

    • Work with Operational Departments, Finance and Purchasing to deliver best quality for the most competitive price is purchased

    • Prepare yearly budgets and monthly forecasts in conjunction with the key stakeholders for revenue, Operating Expenses, staffing, capital expenditure, etc

    • Review and approve all expense accounts for the hotel


    OWNERS RELATIONS

    • Maintain compliance with all legal statutory and HMA requirements, established policies & procedures, quality assurance, safety, environmental and infection control.


    TEAM DEVELOPMENT & LEADERSHIP

    • Manage all hotel team members in a professional and motivating fashion

    • Set yearly objectives for each direct report as per Cross Hotels & Resorts standards

    • Conduct performance reviews on a regular and consistent basis as per Cross Hotels & Resorts standards

    • Offer coaching and guidance to direct reports and team members when appropriate

    • Deal effectively with instances of poor performance

    • Identify development needs and future career paths for direct reports

    • Conduct regular Operations Meetings including all direct reports

    • Recruit high potential and quality employees in conjunction with the Human Resources Department

    • Ensure sound performance management practices, through recognition, coaching, counselling and disciplinary action if necessary

    • Ensure employees are well managed with clear objectives and well trained and that they are deployed in the most productive way

    • Allocate employees with Department Heads to tasks in the most flexible and productive fashion

    • Ensure departmental training action plans, rolling 3-month training plan are executed with the Human Resources Manager

    • Ensure all employees are fully trained in job skills and customer service based on departmental service standards and training records are maintained

    • Ensure effective standards of two-way communication exists for all employees

    • Ensures that all team members attending training sessions are being briefed before and debriefed after.

    • Ensures that work schedules/rosters are written according to hotel needs and compliance to labour laws

    • Evaluate daily operations and implement measures to improve OH&S, guess satisfaction, employee engagement and operational efficiency


    Job qualifications & skills

    • Bring some old school hospitality principles merged with the new

    • Social Media master

    • Have an entrepreneurial spirit

    • Bring songthing new to the table

    • Lead a multicultural team to new heights

    • Excellent delegation and time management siklls

    • Digital commercial leadership

    • Creative F&B ideas with speed and strong execution

    • Guest experience mastery

    • Charismatic leadership



    Skills
    Leadership + Management
    Creative
    Entrepreneurial Organizations
    Hospitality

    Functions
    Tour Operators Sub

    Job Overview

    Job Type:

    Full-Time


    Company

    Cross Hotels & Resorts logo

    Cross Hotels & Resorts

    5 active jobs

    Industry:

    Hospitality, Tourism & Travel

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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