About this role

• Correspond with overseas travel agents and partners of the company and provide them accurate, up-to-date and correct travel information
• Advise, create outlines and Travel itineraries for Tour operators/ Travel agents
• Make quotations/proposals and reconfirm bookings with/for overseas agents
• Make reservations with local suppliers and hotels if needed
• Understand about the existing and new products being offered by the company to be better able to fit the client requirements
• Work with the Operations team to deliver optimal service to clients on the ground
• Issue invoices in due time and assist accounting department with regard to payment
• Ensure all sales are reported in Tourplan software for your sales report
• Ensure EXO standards and Inbound processes are followed
• Look to improve handling time and productivity by making suggestions on how to simplify or speed up work processes
• Strive to achieve a high ratio of conversions versus enquiries
• Bachelor’s Degree in Hospitality, Tourism, Business or other related field
• Good command of written and spoken English/ Spanish/ German/ French (depending on department asssigned)
• Minimum 1 year of experience in Inbound Tour Operations or related field.
• Good attitude, well organized, hardworking, with the ability to work as part of a team.
• Affinity with travel industry and knowledge of destination and surrounding countries
• Ability to work under pressure in peak season periods within timeline
• High degree of customer service with an eye for detail and presentation
• Strong organizational skills, ability to work under pressure and to prioritize tasks
• Good computer literacy (MS Office; Travel related software)