Guide enterprise partners through their onboarding, integration, and development journey with Shopee via Open API. Lead relevant communications with internal and external stakeholders to ensure each integration’s success
Act with a sense of urgency and ownership when issues regarding integration and connectivity occur. Being a problem solver, providing timely resolutions and communicating effectively with partners to ensure continued partners’ success and the highest support quality
Design and develop troubleshooting guides, FAQs, and knowledge base articles for internal and external users.
Conduct root cause analysis for recurring problems and implement permanent fixes.
Continuously improve support processes and documentation to enhance efficiency and effectiveness.
Drive and own high-level strategic initiatives, and at the same time, hands-on with the ability to roll up your sleeves and get things done.
Requirements
Bachelor’s degree or above in any discipline with at least 1 year of working experience
Bachelor’s Degree in Information Technology, Computer Science or relevant fields is a plus
1-2 years working experience in E-commerce, Return and Refund or internet service industry is a plus
Solid technical background with understanding and/or hands-on experience in Product Development
Effective troubleshooting skills, a great problem solver with the ability to take system problem and structure an action plan
Ability to work independently or with minimal assistance
Collaborative and a team player
Skills
E-commerce
Information Technology
Computer Science
Product Development
Functions
Information Technology (IT)
Job Overview
Job Type:
Full-Time
Company
Shopee
194 active jobs
Industry:
Consumer Goods, Retail & E-Commerce
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