Assistant Boutique Manager / Supervisor

Responsibilities

• Inventory management and maintain good housekeeping condition in the boutique including visual merchandising
• Provide excellent customer service by sharing product knowledge with customers and follow up closely with customers on after sales service matters
• Take ownership on the monitoring of after sales service of customer database and support in-store marketing events
• Act as a brand ambassador and uphold the brand image for TAG Heuer
• Manage the integration of new joiners and help manager to assign responsibilities
• Manage and lead the team by ensuring adherence to service standards
• Support and guide teammates in achieving their goals and developing their skills
• Respect, support and work efficiently with everyone to create a dynamic team
• Perform daily CRM activities such as collecting prospective client contact details, recruiting new clients and retaining existing clients
• Support Boutique Manager on store administration, e.g. billing, daily reconcilliation report, management reports, cash management, etc.
• Attend to customer complaints when necessary

Qualification, Experience and Skills Required:

• You should have at least 5-6 years' experience in luxury retail operations with a successful track record, preferably from high end watch industry. Fluency in English and Thai (both written and spoken) with strong interpersonal skills will be required to succeed in this role. You must also be sales oriented and result oriented, a good team player as well as display good customer service.