Sales Support Executive (1 Year Contract Role)

Job Scope of a Sales Support Executive

• Administrative Support
• Data Entry: Input sales data into CRM systems and maintain accurate records.
• Documentation: Prepare and handle sales contracts, proposals, and agreements.
• Reporting: Generate and analyze sales reports for management review.
• Customer Relationship Management
• Customer Interaction: Handle customer inquiries and provide product information.
• On-site Stock Management: Visit customer on-site to perform stock count and handle timely replenish of stock to ensure continuous supply for operations.
• Order Forecast and Processing: Handle supply forecast and process customer orders and ensuring timely delivery.
• Follow-Up: Follow up with clients for feedback and ensure customer satisfaction.
• Sales Coordination
• Scheduling: Coordinate and schedule meetings, appointments, and sales presentations.
• Communication: Serve as a liaison between the sales team and other departments (e.g., marketing, finance).
• Sales Support Activities
• Product Knowledge: Stay updated on product offerings, features, and benefits.
• Sales Materials: Prepare and update sales materials, brochures, and presentations.
• System and Process Improvement
• CRM Maintenance: Maintain and update the CRM system with relevant customer information.
• Process Optimization: Identify areas for process improvement and recommend solutions.
• Technology Utilization: Utilize sales support tools and software to enhance efficiency.
• Team Collaboration
• Support Sales Team: Provide administrative and logistical support to the sales team to enhance productivity.
• Project Involvement: Participate in sales projects and initiatives as required.
• Performance Tracking
• Target Monitoring: Track sales targets and performance metrics.
• Feedback Collection: Collect and analyze customer feedback to identify trends and areas for improvement.
• Compliance: Ensure all sales activities comply with company policies and regulations.

Key Skills And Qualifications

• Organizational Skills: Ability to manage multiple tasks and priorities.
• Communication Skills: Strong verbal and written communication abilities.
• Attention to Detail: Meticulous attention to detail in all tasks.
• Technical Proficiency: Familiarity with CRM software, MS Office, and other sales tools.
• Customer Service Orientation: Strong focus on providing excellent customer service.
• Problem-Solving Skills: Ability to identify and resolve issues effectively.
• Team Player: Ability to work collaboratively with the sales team and other departments.