Key Responsibilities:
- Account Management: Develop and maintain a deep understanding of assigned client accounts, regularly engage with clients to build and strengthen relationships, ensuring client satisfaction and retention.
- Customer Support: Act as the primary point of contact for clients, address their issues, inquiries, concerns, and requests promptly and professionally, and collaborate with internal teams for issue resolution.
- Upselling and Cross-selling: Identify opportunities to expand the scope of products or services offered to existing clients, present value propositions for upselling or cross-selling, and align solutions with client needs.
- Account Growth Strategies: Develop and implement account-specific growth strategies, including identifying new opportunities, proposing relevant solutions, and tracking progress.
- Renewals and Contract Negotiations: Proactively manage contract renewals and negotiate terms to secure long-term partnerships with clients.
- Reporting and Analysis: Monitor performance and account metrics, analyze data to identify trends, insights, and areas for improvement, and utilize data-driven insights to optimize sales strategies.
- Market and Competitor Research: Stay up to date with industry trends, market developments, and competitor activities, and leverage this knowledge to provide clients with relevant insights and position the company's offerings effectively.
- Enterprise Customer Relationship Management: Serve as the primary point of contact for assigned key accounts, build and maintain strong relationships with key stakeholders, understand clients’ business objectives, challenges, and opportunities, and diligently manage customer information throughout the entire customer journey via a CRM tool.
- Account Growth Opportunities with Existing Customers: Identify and pursue opportunities for upselling and cross-selling, actively monitor and manage the assigned account pipeline for growth opportunities, and collaborate closely with country heads to qualify, nurture, and close opportunities.
Essential Requirements:
- Proven experience as an Account Manager (minimum 5 years) or in a similar sales role.
- Strong interpersonal and communication skills.
- Results-driven and goal-oriented.
- Analytical mindset.
- Familiarity with CRM software (HubSpot, Salesforce) and sales tools.
- Industry knowledge (Supply chain, e-commerce, logistics).
- Excellent negotiation and presentation skills.
- SaaS B2B key account management and sales experience preferred.
- eCommerce / Supply Chain experience desirable.
- Ability to work with teams in different geographies.
Personal Attributes:
- Strong interpersonal and communication skills.
- Results-driven and goal-oriented.
- Analytical mindset.
- Excellent negotiation and presentation skills. Ability to work with teams in different geographies.
