Customer Success Manager

Jobcadu Recruiter

17 giờ trước

Hồ Chí Minh

Full-time

Hybrid

5-10 years experience

Job Description

We are supporting our client, a Singapore-based IT and technology company, in recruiting experienced professionals. The company provides innovative technology solutions that help businesses streamline operations, enhance customer experiences, and accelerate digital transformation.

They are looking for an experienced Customer Success Manager to build strong client relationships, drive product adoption, and ensure customers achieve measurable business value from their technology solutions.

This role is ideal for a customer-focused professional with a background in Cloud, ERP, SaaS, or related technology sectors, who can work closely with clients and internal teams to deliver an exceptional customer experience and support long-term business growth.

Key Responsibilities

Customer Relationship Management: Build and maintain strong, long-term relationships with customers, acting as their trusted advisor and primary point of contact throughout the customer lifecycle.
Customer Onboarding: Lead customer onboarding and implementation coordination to ensure a smooth transition from sales to adoption.
Product Adoption & Engagement: Help customers maximize the value of Cloud, ERP, SaaS, or other technology solutions through effective adoption strategies and ongoing engagement.
Customer Retention: Monitor customer satisfaction, identify potential churn risks, and develop proactive strategies to improve retention and customer loyalty.
Account Growth: Identify opportunities for upselling, cross-selling, renewals, and expansion in collaboration with Sales and Account Management teams.
Customer Success Planning: Develop customer success plans, define success metrics, and track progress against customer business objectives.
Cross-functional Collaboration: Work closely with Sales, Product, Technical Support, and Implementation teams to resolve customer challenges and improve service delivery.
Customer Insights & Reporting: Collect customer feedback, monitor account health, and provide insights to help improve products, services, and internal processes.
Issue Resolution: Coordinate the resolution of customer issues and ensure timely communication and follow-up.

Requirements

5–10 years of experience in Customer Success, Account Management, Client Relationship Management, or a similar customer-facing role within the IT/Technology industry.
Experience working with Cloud, ERP, SaaS, or enterprise technology solutions is highly preferred.
Candidates with experience in Martech, Cloud, HRTech, or EdTech are particularly encouraged to apply.
Proven ability to manage customer relationships, drive product adoption, and improve customer retention.
Strong communication, stakeholder management, and problem-solving skills.
Ability to understand customer business needs and translate them into practical technology solutions.
Experience collaborating with cross-functional teams, including Sales, Product, Technical Support, and Implementation.
Business-level English proficiency, with the ability to communicate effectively with international clients and stakeholders.
Self-motivated, customer-oriented, and comfortable working in a fast-paced, technology-driven environment.
Experience managing B2B or enterprise accounts.
Familiarity with customer success metrics such as customer retention, churn rate, renewal rate, product adoption, and customer satisfaction.
Experience supporting regional or international customers, particularly in APAC markets.
Familiarity with CRM platforms and customer success management tools

Benefits

Competitive salary and performance-based bonuses

Customer Success Manager

Jobcadu Recruiter

17 giờ trước

Hồ Chí Minh

Full-time

Hybrid

5-10 years experience

Key Responsibilities

Customer Relationship Management: Build and maintain strong, long-term relationships with customers, acting as their trusted advisor and primary point of contact throughout the customer lifecycle.

Customer Onboarding: Lead customer onboarding and implementation coordination to ensure a smooth transition from sales to adoption.

Product Adoption & Engagement: Help customers maximize the value of Cloud, ERP, SaaS, or other technology solutions through effective adoption strategies and ongoing engagement.

Customer Retention: Monitor customer satisfaction, identify potential churn risks, and develop proactive strategies to improve retention and customer loyalty.

Account Growth: Identify opportunities for upselling, cross-selling, renewals, and expansion in collaboration with Sales and Account Management teams.

Customer Success Planning: Develop customer success plans, define success metrics, and track progress against customer business objectives.

Cross-functional Collaboration: Work closely with Sales, Product, Technical Support, and Implementation teams to resolve customer challenges and improve service delivery.

Customer Insights & Reporting: Collect customer feedback, monitor account health, and provide insights to help improve products, services, and internal processes.

Issue Resolution: Coordinate the resolution of customer issues and ensure timely communication and follow-up.

Requirements

5–10 years of experience in Customer Success, Account Management, Client Relationship Management, or a similar customer-facing role within the IT/Technology industry.

Experience working with Cloud, ERP, SaaS, or enterprise technology solutions is highly preferred.

Candidates with experience in Martech, Cloud, HRTech, or EdTech are particularly encouraged to apply.

Proven ability to manage customer relationships, drive product adoption, and improve customer retention.

Strong communication, stakeholder management, and problem-solving skills.

Ability to understand customer business needs and translate them into practical technology solutions.

Experience collaborating with cross-functional teams, including Sales, Product, Technical Support, and Implementation.

Business-level English proficiency, with the ability to communicate effectively with international clients and stakeholders.

Self-motivated, customer-oriented, and comfortable working in a fast-paced, technology-driven environment.

Experience managing B2B or enterprise accounts.

Familiarity with customer success metrics such as customer retention, churn rate, renewal rate, product adoption, and customer satisfaction.

Experience supporting regional or international customers, particularly in APAC markets.

Familiarity with CRM platforms and customer success management tools