Telephone Operator

Job Description

The primary responsibility of a guest service center agent is to provide expertise services in a courteous manner. You are responsible for obtaining guests information by answering telephone calls and transfer calls to other. Maintains and improves quality results by adhering to standards and guidelines.

You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

Qualifications

• High school diploma or equivalent
• Prior experience in hotel front office operations is preferred
• A strong focus on customer service
• Excellent communication skills; fluency in English is required
• Be able to work shifts, weekends and public holidays
• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
• Ability to think quickly and communicate orally with a variety of callers