Manage the complaints received from the external parties (e.g. customers, OIC) and internal parties (e.g. sales/ distribution, TRS, Finance & Accounting, ACCC, Policy Management, other departments) for fraud cases regarding to premium and policy/ invoices or mis-selling & misconduct.
Monitor all debts from fraud cases, and coordinate with the relevant parties for statement deduction.
Manage the other investigation (e.g. TR Lost, sales forces’ Frequently Policy Loan), check and investigate for the complaint and requests.
Go to the court for the investigation case when needed.
Qualifications
Bachelor’s or Master’s Degree in Business Administration, Law or related field
5-8 years experience in Investigation, Auditing, Claim Management, Underwriting, or other related fields in bank or insurance industry
