Senior Manager, Curricula and Monitoring

Major Responsibilities

• Oversee Cultural Orientation curricula revision and updates, ensuring the curricula stays up to date, accurate, and adheres to program policies, objectives and indicators;
• Develop and maintain a regular curricula revision and feedback mechanism in all RSC Asia locations;
• Ensure curricula is standardized across RSC Asia, while incorporating localized materials into lessons, as necessary;
• Conduct regular class observations to ensure class delivery adheres to curricula;
• Prepare and submit curricula monitoring reports to Cultural Orientation Coordinator on a regular basis;
• Facilitate both in-person and remote class, as required;
• Collaborate closely with RSC Asia Cultural Orientation management on curricula development and monitoring purposes;
• Recommend changes to curricula and training in response to data collected from monitoring activities;
• Oversee the development of class materials in collaboration with the Cultural Orientation Coordinator and RSC Asia Cultural Orientation teams;
• Contribute to the onboarding and training of Cultural Orientation staff;
• Maintain a thorough understanding of the overall U.S. Refugee Admissions Program, resettlement issues and policies related to Cultural Orientation;
• Maintain close contact with the Cultural Orientation Coordinator;
• Perform other duties as assigned.

Job Requirements

• Education: University degree in relevant field or equivalent professional experience;

Work Experience

• Program management and/or staff supervisory experience;
• At least three (3) years of experience in a related field, which includes curriculum development and implementation
• Previous work experience in refugee resettlement processing is preferable.

Demonstrated Skills And Competencies

• Excellent interpersonal skills; ability to work effectively with colleagues, partners, and clients in a cross-cultural, multi-disciplinary environment;
• Solid organizational skills with the ability to juggle multiple tasks, work independently, detail-oriented, set priorities, effectively manage time and staff, and meet deadlines;
• Proficiency in Microsoft Office programs (Word, Excel, PowerPoint, and Outlook), familiar with START preferred;
• Flexibility and the ability to work well under pressure in a fast-paced team environment;
• Willingness and ability to travel both domestically and regionally, including remote settings;
• Willingness and ability to take calls outside of regular working hours, as required.