Workplace Experience Senior Analyst

Key Responsibilities:

• Act as a primary point of contact for Workplace Services for both internal and external stakeholders; monitor and manage communication channels with employees

• Maintain and monitor project plans, schedules, work hours, budgets, and expenditures. Ensure timely and accurate reporting to keep stakeholders and employees informed

• Supervise workplace services, including continuous monitoring of office facilities and employee experience. Coordinate with suppliers to ensure effective service delivery and address operational priorities as needed

• Validate maintenance and repair work performed by technicians, vendors, and contractors. Ensure supplier deliverables meet Agoda’s standards, service level agreements (SLAs), and contractual obligations

• Administer budgets for workplace services and operations: create purchase orders, compile quotations, prepare recommendations and business cases for internal approvals, and follow up on payments and contracts

• Maintain and develop strong relationships with vendors, building management, and landlords

• Coordinate inventory management of office equipment and consumables; ensure accurate reporting and forecasting to avoid stock disruptions

• Provide excellent facilities support to employees. Coordinate and handle requests and feedback with prompt response and follow-up. Manage expectations and understand escalation routes

• Manage the ticketing system for facility and maintenance requests, as well as employee support for workplace-related matters

• Assist the team in implementing and executing training programs to ensure the highest quality operations and services through consistency and efficiency

• Continuously strive to improve efficiency and quality of work processes and duties; utilize and develop new metrics, and create effective service procedures, policies, protocols, and standards
  
  

Requirements:

• 3-5 years of working experience in facility & maintenance, administration, project coordinator or related fields

• Understanding of facility management, office management, general management, property, and business administration or equivalent

• Understanding of customer service, being service-oriented and detailed-oriented

• Excellent verbal and written communication skills in English

• Able to communicate effectively with different stakeholders across different levels

• Professional appearance and manner with strong interpersonal skills

• Strong administrative, organizational, time management, planning, and problem-solving skills

• Productive with can-do attitude, highly adaptive & flexible, and willing to learn & explore

• Positive disposition, team player, multitasking abilities to get stuff done at a high quality in timely fashion

• Ability to handle multiple priorities and deal with ambiguity

• Proficiency in Microsoft Office programs