SALES & OPERATIONS SPECIALIST (E-COMMERCE)

หน้าที่และความรับผิดชอบ

• Develop our business E-commerce strategies and drive the sales performance on e-commerce platform (reConcept website/ The Gallery; LINE OA, FB page etc.).
• Manage and plan to control the firing of advertisements and marketing campaigns in various e-channels including Website, Facebook ads, Google ads, Instagram, Line OA and other online channels.
• Setting yearly E-commerce sales, Forecast with sale targets. Propose with monthly sale. Plan and oversee online-flash sales promotional events.
• Analyze and prepare online media performance reports, analyze statistics and customer behavior that engages with the online channels, to improve communication, analyze business opportunities, and reach target customers as specified.
• Work with other relevant teams such as warehouse, product design, business planning, etc. to establish online marketing communications guidelines to the right target and comply with the company's policies.
• Attend weekly meetings with sale teams to set Sale & Marketing plan and sales goals to achieve with sale targets. Reviewing with Sale monthly reports.
• Provides information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests.
• Explore and analyze competitors' online marketing materials and website to develop and improve marketing patterns.
• To deal with complaints from customers (online) to maintain the brand’s reputation. Understand with customers behaviors and how they relate to our products.
• To attend training and develop sale skills, and product knowledge education. Ensure for understanding with Brand positioning and products.
• Contributes to team effort by accomplishing related results as needed, Support with any related works with internal teams and external agencies and performed other tasks as assigned.

คุณสมบัติ

• At least 3 years’ experience, with E-commerce or Digital Marketing (Experienced in Retail Furniture or Home & Décor Business will be an advantage).
• Bachelor's Degree in Business, Marketing, Mass Communication, or related field.
• Able to use analytics tools in Google Analytics and other related programs.
• Excellent understanding in online marketing channel (Website, Google Adwords, Facebook Ads, Instagram, Youtube, Line OA).
• Excellent interpersonal skill.
• English language skills (reading, speaking, writing).
• Experienced in SAP, MS Excel Advance: Pivot Table, V-Lookup, Macro.
• Dedication to providing great customer services.