Planning & Operations Manager

Responsibilities :

• Initiate and monitor company-wide strategy, planning, and assist in management reporting
• Review teams’ performance against business targets, recommend solutions and systematic approach for performance tracking & the next course of actions
• Oversee ICO Portal-related operations – e.g. customer onboarding, document management, token payment & allotment and client onboarding (KYC & KYB)
• Coordinate & Foster relationship with both internal & external parties such as subsidiaries parties, exchanges & partnership organizations
• Lead team in process, contract, negotiation, control, and cost optimization
• Work closely with management & related teams to set and/or implement policies, procedures, processes, and systems and to follow through with implementation and execution
• Monitor customer issues with team and continuously enhance customer experience
• Be the main point for customer onboarding performance & documentation follow up
• Maintain working knowledge in digital asset and blockchain
• Manage and support in company’s operations, administrations, and supporting functions
• Perform special projects assigned and any other ad-hoc, when required

Qualifications

• Minimum 3 years of experience in Finance, Banking, Digital Asset, or other related fields
• Knowledge in KYC/KYB/AML is mandatory
• Experienced in process improvement and project management is required
• Fluent in English and Thai
• Ability to work under pressure under minimum supervisory
• Hands-on, organized, positive can-do attitude, open-minded, self-motivated, and result-oriented
• Strong leadership, logical thinking, and interpersonal skill