Merchant Success Specialist

Responsibility

• Expand the relationship with existing merchants by proposing solutions that meet their objectives.
• Leverage upsell and renewal opportunities: Youll be advising merchants on new features and use cases within our platform to drive upsell opportunities into new features or higher subscriptions and convert existing customers to annual subscriptions.
• Expand and grow payment volumes: You will leverage data to identify opportunities to further grow payment volumes for us and our merchants.
• Churn management: Understand patterns and data to predict potential churn trends and come up with stop gap measures.
• Troubleshooting potential issues that may arise on the merchants end. Work closely with the product development team on IT related issues.

Requirement

• Min 2 - 3 years of experience in B2B/IT sales or account management/customer success experience.
• Passionate about technology, fintech, and the F&B and retail space
• Strong interpersonal skills with good bilingual oral skills and readiness to go the extra mile for our merchants (local languages)
• Highly driven and energetic individuals with a strong willingness to learn
• Independent and driven
• Keen attention to detail
• Analytical thinking/troubleshooting skills
• Able to converse fluently in Mandarin to liaise with Mandarin-speaking