Key Accountabilities
Grow and develop the High Jewelry business in Thailand & Vietnam
- Maximize high ticket sales opportunities through intensified clienteling efforts and events participation
- Strengthen and cultivate relationships with new high jewelry customers to meet High Jewelry yearly sales plan
- Optimize all customer engagement opportunities relating to key business initiatives
- Consistently, accurately and appropriately capture all customer data and all actions taken in support of building and developing lasting client relationships
- Work with Client Relations on CRM program for our top Tiffany Registered customers
- Participate with market leaders, store leaders, and Regional High Jewelry Director – South Asia Pacificto define and implement HJ Business Development Strategy
- Develop a strong knowledge of High Jewelry/UHNW Business by market
Customer Development and Prospecting
- Assess local market opportunities to implement effective strategy to prospect right networks to cultivate new high jewelry clients
- Support Private Client team and Client Advisors in building High Jewelry portfolio client list both within the store and outside of the store environment
- Provide weekly report on outreach contacts made to date and any sales update
- Strategize with HJ Community for creating desire, closing sales and managing customer objection
- Planning and organizing of local HJ Events
- To propose individualized treatments tailored to Tiffany various client needs- Be the lead facilitator for all HJ Transfers and Custom Design Orders
- Work with merchandising to select and maximize local HJ assortment
Develop And Build HJ Selling Capabilities (Coaching & Training)
- Motivate and support all Client Advisors but more specifically Private Client Managers and Advisors on all High Jewelry Opportunities
- Partner with Store Leaders, Retail Coach and Retail Learning Manager – South Asia Pacific on High Jewelry Training for Thailand & Vietnam
- General Training (In-store colored stone training, colored stone workshops)
- Event Training (Travelling collections & Overseas Events)
- Making sure CAs have all relevant information accessible in regard to HJ
- Be a source of selling points and competitor analysis
- Creation of material that can facilitate HJ sales (education decks & price lists)
- Plan HJ Target distribution and timely forecast on sale
- Improve HJ capabilities through education and regular coaching of team to cultivate and close sales (Clienteling)
- Provide technical knowledge and clienteling expertise in store and at events to elevate client experience and provide sales support to HJ activators & all other Client Advisors.
- Share knowledge on latest market movements, auction prices, competitor offerings
- Support CA to sell HJ for their first time & grow the population of HJ sales
- Strengthen selling of colored stones
High Jewelry Ambassador
- Represent markets in all High Jewelry related Global meetings/events
- Demonstrates professionalism and champions customer focus as the High Jewelry Ambassador
- Provide feedback on what would help High Jewelry initiatives in these markets
Qualifications
- 5+ years of retail/relevant business development experience in luxury industries preferred
- Possess the passion for Tiffany & Company brand to share knowledge on a range of products, stones, history and services to convey Tiffany & Company heritage and values
- Solid knowledge base on gemstone, jewelry and timepieces
- Driven, energetic and independent. Thrives in meeting new people
- Possess a full understanding of the Thailand and Vietnam marketplace and client demographic, established in HNW client hosting
- Strong negotiation skills with excellent verbal and written communication and interpersonal skills
- Proficient in MS Office, computer knowledge
- Fluent in English & Thai
- Bachelor’s degree in business administration, Marketing or equivalent is preferred
- GIA Certification is preferred
- Other Languages is preferred
