Head of Fraud Management

Job Descriptions:

• Detected potential fraud loss by monitoring and controlling daily activity of transactions and ensuring all suspicious transactions are monitored
• Analyze and identify the root cause of fraud events, fraud trend and pattern for updated procedure and workflow
• Provide inputs and support to strengthen the transaction surveillance and intelligence operating framework and procedures across the Group
• Develops detailed analysis and recommendations for compliance-related escalations from business & support units
• Manage and maintain tenant/customer master data in the customer ecosystem
• Dashboard and report operational fraud/risk status to management
• Design and update BCP process and procedure
• Liaise with both regulators and other departments on compliance-related matters and fulfill regulatory reporting obligations complying with the laws and regulations

Qualifications:

• Bachelor's Degree or higher on law, financial or related field
• Minimum 10 years of experience in consumer/banking operation business
• Minimum 5 years work experience in fraud transaction monitoring and risk management
• Experience in project management, tracking tasks against milestones and handle various stakeholders
• Strong interpersonal, communication and presentation skills
• Experience in intelligence/investigation-related work
• Excellent analytical and problem-solving skills
• Experience in banking, e-commerce backgrounds would be a plus