Head of Corporate Banking Customer Relationship Management (Team Head)

About the job

• Monitor and support team to perform proactive business development and relationship management activities in order to enrich revenues generated to the Bank
• Provide financial solutions to the clients
• Maintain client satisfaction and retention
• Minimize expected loss as well as operational costs through various types of products/ services of the Bank according to the Bank's Code of Conducts and BOT's Operational Standards
• Assign work targets to subordinates in order to monitor performance and achievements
• Allocate and monitor work activities of subordinates in order to align with the operational plan
• Coach and advise subordinates on work activities and recommend work related problem solving solutions in order to complete the jobs in a timely manner
• Evaluate subordinates performance and identify rooms for improvement in order to continuously improve work outputs
• Design call plan/customer visit plan
• Monitor sales performance & product mix under each ERM vs his/her account plan
• Facilitate high level internal coordination (products, mid office, back office, boards)
• Capture similar need patterns and feed back to PM for product development/ structuring
• Keep abreast of key market and industry development affecting credit risk: understand business and industry thoroughly, as well as basic needs of players in the industry and market trend
• Know inside out to the level you can predict the trend/ consequences from any change in environment
• Advise & Control strategy on each account (execution of A/C plan)

Qualifications :

• Bachelor or Master’s of business administration, finance, accounting, economics, engineering, mathematics.
• 10 years in banking, relationship management, analyst, due-diligence
• Driven, excellent listeners, pleasant manner, champion of change, high integrity, optimistic.
• Team management, leadership under stress, change manager, objective coaching and developing, negotiation and persuasion.
• Banking products, Managerial accounting, Finance, Macro economics, knowledge on local traditions.