Financial Services Officer (Cantonese Speaking)

Key Responsibilities:

• To ensure that the database of timeshare receivables is up-to-date and accurate.
• Learn, develop and maintain expertise in the operation of the Loan Servicing module of the SPI timeshare computer system.
• Process monthly installments using the processes provided by Mauritius Commercial Bank and other financial institutions with which the business may develop operating relationships.
• Follow up on any installments which are not received and take all necessary steps to ensure the recovery of any overdue amounts.
• Enforce company policies in relation to overdue accounts.
• Communicate in a timely manner with colleagues in Contract processing, sales and Club Operations as appropriate in relation to any problems arising in relation to specific installment accounts.

Qualifications

• A bachelor's degree in business, commerce or accounting.
• At least 3 years of experience in a financial services environment – i.e. a bank or similar consumer lending organization - preferably loan servicing and collections.
• Proficiency in English and Cantonese languages both written and spoken forms.
• Strong customer service ethic. Ability to deal and handle one to one difficult and complaint situations with customers.
• At least 3 years of experience in using computerized systems in an accounting or finance environment.
• An understanding of the principles of consumer credit such as credit cards, car loans or similar financial products.
• A polite and tactful communication style.
• Strong time-management and organizational skills.