Key Responsibilities:

• To ensure that the database of timeshare receivables is up-to-date and accurate.
• Learn, develop and maintain expertise in the operation of the Loan Servicing module of the SPI timeshare computer system.
• Process monthly installments using the processes provided by Mauritius Commercial Bank and other financial institutions with whom the business may develop operating relationships.
• Process all annual Club Fees billed and collected using the processes provided by Mauritius Commercial Bank and other financial institutions with whom the business may develop operating relationships.
• Learn, develop and maintain cash management data bases such as excel in relation to maintenance of all cash transactions process and the efficient reconciliation of these monies
• Follow up on queries from customer in the form of email and/or incoming phone calls.
• Persuasiveness telephone manner when dealing with customers over the phone
• Initiate and proactive work to encourage customers to cash out their installment loans.
• Taking responsible to ensure high cash levels are maintained with loan portfolio at all times.
• Enforce company policies in relation to cash management procedures
• Communicate in a timely manner with colleagues in Contract processing, sales and Club Operations as appropriate in relation to any problems arising in relation to specific installment accounts.

Qualifications:

• A bachelor's degree in business, commerce or accounting.
• At least 3 years experience in a financial services environment – i.e. a bank or similar consumer lending organization - preferably loan servicing and/or collections.
• At least 3 years experience in using computerized systems in an accounting or finance environment.
• An understanding of the principles of consumer credit such as credit cards, car loans or similar financial products.
• A polite and tactful communication style.
• Strong time-management and organizational skills.
• Proficiency in Thai and English languages.