Client Advisor

KEY ACCOUNTABILITY

SALES AND CLIENT SERVICE

• Maintain and grow the clientele base by active engagement and excellent client service by active client engagement and regular communication
• Play an active role as Brand Ambassador by inculcating the brand vision to instill consumer brand loyalty
• Proactive achievement of monthly sales objectives
• Follow-up on client enquiries and requests, including after sales services, proactively and independently
• Offer exceptional service standards, suggestions and alternatives, as well as anticipating future needs
• Take a proactive learning approach in understanding best sellers, new arrivals, product knowledge and all category information
• Exercise team work and collaboration to ensure that client needs are placed at top priority

VISUAL MERCHANDISING MANAGEMENT

• Collaboration with the Visual Merchandising team to maintain and upkeep VM to be aligned with the WW visual guidelines

OPERATIONS

• Adhere to all in-store SOPs
• Assist with cashiering and daily closing settlement
• Stocks receiving and packing in the respective categories assigned
• All other related duties as assigned by the Store Manager

INVENTORY CONTROL

• Conduct category scans for inventory purposes
• Assist with stock maintenance and cycle counts
• Replenishment of display merchandise as required

REQUIREMENTS

• Fluent in English is a MUST
• Good command in Mandarin will be advantage
• Well-groomed with a pleasant disposition
• Customer service oriented and driven in sales
• Inquisitive mindset with the ability to engage
• Independent individual with strong decision making skills
• Passionate in growing a career within the luxury fashion industry.