Associate Customer Success Renewal Specialist

As an Associate Customer Success Renewal Specialist, you will :

• Serve as primary contact to develop and execute win/win negotiation strategies for medium to large account contract renewals that optimize contract terms while protecting and enhancing customer trust. Own, drive and manage the renewals process in collaboration with the account team.
• Ensure successful and on-time renewals for the account prior to the contract end date and executing all renewal back-end work in a timely manner for the assigned customer base.
• Present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration.
• Partner with Account Executives/CSMs/ Enterprise Negotiations, Licensing Operations and Sales Operations to fully understand and develop a clear renewal strategy for each customer based on data driven decisions.
• Provide rapid, focused response to customer and CSM requests including via sales processing procedures (COMMIT).
• Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure.
• Secure and validate renewal orders, driving maximum renewal and up-selling from the install base which includes confirming the delivery of quote to partners/end customer and facilitate the order Processing and approval of Purchase orders.
• Engage, as required, with the supporting functional teams to resolve issues raised by customers related to their sales deeds.
• Provide executive management with complete visibility to renewals and solicit executive involvement and escalate as required.
• Accurately maintain/update a rolling 120 day forecast of renewals in your territory and ensuring any uncovered risk is clearly communicated to develop resolution strategies.
• Follow and adhere to best practices for all internal processes including Opportunity Management, Data Quality, Quoting and Forecasting.
• Engage in strategic account planning with key stakeholders across the business to ensure accountability across teams; act as a Renewals brand ambassador.

Required Qualifications

• Ideally some experience in a Customer Success, Consulting or Commercial department within a tech company.
• Fluent in English and Thai language.
• Good understanding of SaaS/subscription-based renewals models, application and sales techniques.
• Strong negotiation and objection handling skills that allow for value-based contract negotiations at the CXO level, involving multi-year contract as well.
• Good written, verbal, and interpersonal communications skills.
• Good organizational, Customer management & Excellent time management skills.
• Ability to work in a fast paced, high-volume sales environment.
• Knowledge of SAS products, solutions and services, cloud technologies preferred.
• Strong process management, financial acumen, and adherence to policy.
• You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.