Assistant Merchant Operations Manager

What you’ll Do:

• Develop and refine KPIs to assess and optimise merchant operations performance.
• Utilise data insights to drive continuous improvement initiatives.
• Lead cross-functional teams to ensure seamless execution of order fulfilment and resolve operational challenges promptly.
• Foster a collaborative environment to streamline processes and enhance operational efficiency.
• Identify opportunities for automation, system enhancements, and best practice adoption to streamline merchant operations.
• Implement efficient workflows to improve operational effectiveness and scalability.
• Apply advanced analytical techniques to analyse data, generate insights, and support strategic decision-making.
• Develop automated reporting mechanisms to provide real-time insights into operational performance.
• Translate complex data analyses into clear, actionable insights and recommendations for senior management, driving strategic initiatives to optimise operational efficiency and enhance business performance.

What you’ll Need:

• 4+ years of experience in consulting, operations, strategy, or analytics.
• Strong analytical skills with proficiency in MS Excel.
• Excellent communication and collaboration skills across cross-functional teams.
• Proven track record of leading cross-functional teams and driving complex projects to successful completion.
• Demonstrated ability to drive process improvement initiatives to completion.
• Demonstrates resilience, adaptability, and a can-do attitude in a fast-paced environment.