Account Manager

Responsibilities:

• Hit 100% of revenue renewal goals for defined regional/ segment assignment.
• Document, coordinate, and escalate (as needed) for the successful resolution of customer problems (non-technical support related).
• Assist with the coordination of on-boarding for new customers and account migrations, with appropriate technical resources.
• Build and leverage customer relationships to help facilitate the passing of cross selling/up-selling opportunities to the appropriate regional sales executive to close and maximize revenue.
• Document and update account, contact and opportunity information in customer relationship management tools.
• Identify and coordinate the delivery of customer-facing projects that will enhance the customer’s experience and or drive additional revenue opportunities for Iron Mountain Digital (LV4 migration, BRAD conversion, etc).
• Represent the customer’s needs as an internal customer advocate on internal projects.
• Manage customer expectations with other Iron Mountain Digital team members (sales, support, finance, client services) to achieve Total Customer Satisfaction (TCS).
• Proactively and consistently engage customer contacts through surveys and defined customer touch points that influences, measures and documents Total Customer Satisfaction (TCS).
• Keep abreast of product functionality and backup, recovery, off site management and archive industry and key competitors.
• Attend and participate in site and sales training.

Key Skills, Requirements and Competencies:

• High energy and positive attitude.
• Good follow through and attention to detail.
• Good communication skills, verbal and written.
• Desire to learn and grow.
• Minimum of 4-5 years experience working with customers face to face or over the phone in a customer service, account management or support position.
• Education/Experience: Four year college degree, or equivalent experience.
• Experience in sales and account management
• Experience in selling IT products (solutions, software, data centers) or logistics related services
• Residing near Samut Prakan, Thailand