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    Supervisor Customer Account Management

    Hybrid
    , Thailand
    Posted: August 29, 2024
    Position Details

    General Responsibilities

    • Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
    • Execute processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
    • Track team progress against key performance indicators and customers' plans. Provide timely feedback to team members on the execution of action plans and development areas
    • Understand customer values, strategies and policies based on networking of contacts throughout customers' organizations to identify business opportunities
    • Coordinate and assist in conducting annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins
    • Work closely with the Marketing function on promotional activities and the merchandising and sales teams for promotion updates
    • Coordinate and evaluate the effectiveness of trade programs and recommend opportunities to superior
    • Prepare various reports for assigned customers. Track and highlight unusual increases/decreases in customer demand
    • Evaluate improvement opportunities based on analyses, and coordinate improvement initiatives to enhance customer services and business efficiency
    • Maintain and develop relationships/contacts across all functions and levels within assigned customer responsibility
    • Work closely with the cross-functional teams (e.g. Trade Marketing, Retail and Supply Chain Management) to ensure efficient and effective execution


    Functional Skills And Knowledge

    • Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers
    • Demonstrate sound selling skills and proven key account management experience in fast moving consumer goods
    • Demonstrate general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
    • Demonstrate strong negotiation and communications skills
    • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
    • Demonstrate fluency in local language and ideally in English, both written and spoken



    Skills
    Sales
    Customer Relationship Management (CRM)
    Key accounts
    MS Office
    Customer Service

    Functions
    Sales

    Job Overview

    Job Type:

    Hybrid


    Company

    DKSH logo

    DKSH

    92 active jobs

    Industry:

    Business & Professional Services

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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