Supervisor Customer Account Management

General Responsibilities

• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
• Execute processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
• Track team progress against key performance indicators and customers' plans. Provide timely feedback to team members on the execution of action plans and development areas
• Understand customer values, strategies and policies based on networking of contacts throughout customers' organizations to identify business opportunities
• Coordinate and assist in conducting annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins
• Work closely with the Marketing function on promotional activities and the merchandising and sales teams for promotion updates
• Coordinate and evaluate the effectiveness of trade programs and recommend opportunities to superior
• Prepare various reports for assigned customers. Track and highlight unusual increases/decreases in customer demand
• Evaluate improvement opportunities based on analyses, and coordinate improvement initiatives to enhance customer services and business efficiency
• Maintain and develop relationships/contacts across all functions and levels within assigned customer responsibility
• Work closely with the cross-functional teams (e.g. Trade Marketing, Retail and Supply Chain Management) to ensure efficient and effective execution

Functional Skills And Knowledge

• Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers
• Demonstrate sound selling skills and proven key account management experience in fast moving consumer goods
• Demonstrate general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
• Demonstrate strong negotiation and communications skills
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate fluency in local language and ideally in English, both written and spoken