Supervisor, Consumer Quality Experiences Analyst

Responsibilities:

• Gather, clean, and analyze consumer quality data and feedback from various sources.

• Develop and maintain dashboards and reports to track key metrics and trends.

• Translate data findings into actionable insights and recommendations for improving product quality and customer satisfaction.

• Work closely with cross-functional teams, including product development, marketing, and customer service, to ensure data-driven decision-making.

• Identify areas for quality improvement based on data analysis and feedback.

• Maintain detailed documentation of data analysis processes and findings.

• Strive for a AI utilization

• Explore opportunities and develop strategic initiatives for leveraging consumer feedback and quality-related data.

• Serve as a project manager, collaborating closely with manufacturing technology teams to develop and maintain an AI-utilized platform.

• Manage projects and initiatives.

• Ensure timely and successful execution of projects.

• Coordinate with cross-functional teams to achieve project goals.

• Monitor project progress and report on milestones.
  
  
  

Qualifications:

• Bachelor’s degree or above in Data Science, Statistics, Business Analytics, or a related field.

• Strong in English & Thai communication.

• Proficiency in data analysis tools and software such as SQL, Python, R, and Excel.

• Experience with data visualization tools like Tableau or Power BI.

• Knowledge of AI and machine learning concepts and tools.

• Strong analytical and problem-solving skills with the ability to interpret complex data sets.

• Excellent written and verbal communication skills, with the ability to present data findings clearly to stakeholders.

• Experience in managing projects and initiatives, with a focus on consumer quality.

• High level of accuracy and attention to detail in data analysis and reporting.