Develop and communicate a clear service strategy, outlining objectives, scope, and goals specific to data management and analytics.
Align the service strategy with the organization's overarching business and IT objectives to maximize value creation.
Service Design and Development
Define the service portfolio, encompassing service offerings, service levels, and service catalog items tailored to data management and analytics needs.
Collaborate with stakeholders to design and develop the service, ensuring it meets user requirements and adheres to quality standards.
Service Delivery and Operations
Oversee the day-to-day delivery and operation of data services, ensuring optimal performance, availability, and reliability.
Proactively monitor service performance and take necessary measures to drive continuous improvement in data service operations.
Service Ownership and Accountability
Act as the primary point of contact and accountable owner for data services, taking responsibility for their overall performance and effectiveness.
Define and enforce service-related policies, standards, and procedures to uphold service quality and integrity.
Service Governance and Compliance
Ensure that data services comply with relevant industry regulations and internal policies, particularly focusing on data governance and security.
Manage data service risks and compliance requirements effectively to mitigate potential impacts on organizational operations.
Stakeholder Engagement
Collaborate closely with internal and external stakeholders, including service providers and vendors, to gather and prioritize user feedback and requirements.
Proactively engage stakeholders to ensure alignment of data services with evolving business needs and expectations.
Service Improvement
Continuously identify opportunities for service improvement and optimization, leveraging feedback and performance analysis.
Drive enhancements and innovations in data services to address evolving user requirements and technological advancements.
Financial Management
Manage the budget and financial aspects of data services, optimizing costs and resource allocation to maximize value delivery.
Ensure efficient financial management practices to support the sustainability and growth of data services.
Education
Bachelor's degree in a relevant field (e.g., Business, Information Technology).
ITIL or relevant service management certification is preferred.
Experience
A minimum of 10 years in service management or related roles, with a focus on data management and analytics.
Proven track record of successfully managing and owning IT services, particularly within data domains.
Strong understanding of service management frameworks and best practices.
Expertise in managing cloud data services (BigQuery, Dataflow, Pub/Sub, etc.).
Skills in data warehousing, ETL processes, and real-time analytics.
Knowledge of data governance, cataloging, and lineage within cloud environments.
Experience with machine learning tools and data science platforms.
Understanding of industry-specific data compliance and security requirements
Skills
User Requirements
Stakeholder Engagement
Strategic Services
IT Service Management
Functions
Information Technology (IT)
Job Overview
Job Type:
Full-Time
Company
Thai Union Group
84 active jobs
Industry:
Consumer Goods, Retail & E-Commerce
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