Roles & Responsibilities:

1. Service Strategy and Planning

• Develop and communicate a clear service strategy, outlining objectives, scope, and goals specific to data management and analytics.
• Align the service strategy with the organization's overarching business and IT objectives to maximize value creation.

2. Service Design and Development

• Define the service portfolio, encompassing service offerings, service levels, and service catalog items tailored to data management and analytics needs.
• Collaborate with stakeholders to design and develop the service, ensuring it meets user requirements and adheres to quality standards.

3. Service Delivery and Operations

• Oversee the day-to-day delivery and operation of data services, ensuring optimal performance, availability, and reliability.
• Proactively monitor service performance and take necessary measures to drive continuous improvement in data service operations.

4. Service Ownership and Accountability

• Act as the primary point of contact and accountable owner for data services, taking responsibility for their overall performance and effectiveness.
• Define and enforce service-related policies, standards, and procedures to uphold service quality and integrity.

5. Service Governance and Compliance

• Ensure that data services comply with relevant industry regulations and internal policies, particularly focusing on data governance and security.
• Manage data service risks and compliance requirements effectively to mitigate potential impacts on organizational operations.

6. Stakeholder Engagement

• Collaborate closely with internal and external stakeholders, including service providers and vendors, to gather and prioritize user feedback and requirements.
• Proactively engage stakeholders to ensure alignment of data services with evolving business needs and expectations.

7. Service Improvement

• Continuously identify opportunities for service improvement and optimization, leveraging feedback and performance analysis.
• Drive enhancements and innovations in data services to address evolving user requirements and technological advancements.

8. Financial Management

• Manage the budget and financial aspects of data services, optimizing costs and resource allocation to maximize value delivery.
• Ensure efficient financial management practices to support the sustainability and growth of data services.

Education:

• Bachelor's degree in a relevant field (e.g., Business, Information Technology).
• ITIL or relevant service management certification is preferred.

Experience:

• A minimum of 10 years in service management or related roles, with a focus on data management and analytics.
• Proven track record of successfully managing and owning IT services, particularly within data domains.
• Strong understanding of service management frameworks and best practices.
• Expertise in managing cloud data services (BigQuery, Dataflow, Pub/Sub, etc.).
• Skills in data warehousing, ETL processes, and real-time analytics.
• Knowledge of data governance, cataloging, and lineage within cloud environments.
• Experience with machine learning tools and data science platforms.
• Understanding of industry-specific data compliance and security requirements.