Logo
  • Pro Profile
  • Jobs
  • Career
    Career PathwayGrowthEducationInspirationPersonality
    Jobs & IndustriesJob SearchResume & PortfolioSalaryWell-being
  • Education
    Online CoursesMasters Programs
  • Resume Builder
  • Corporate Users



  • Jobcadu Logo

    Best career platform for job search, recruitment, career assessment & education

    10,000+

    Jobs

    Jobs Functions

    Administration & Office

    Marketing

    Customer Service

    Information Technology (IT)

    Accounting & Finance

    Human Resources & People

    Production & Supply Chain

    Engineering

    For Job Seekers

    Jobs

    Resume Builder

    Education Resources

    Resume Resources

    For Corporate Users

    Post Jobs

    Pricing

    Resources

    About Us

    Terms of Use

    Privacy Policy


    © 2025 Jobcadu. All rights reserved

    Advisor I, Customer Service

    Full-Time
    Bangkok, Thailand
    Posted: July 19, 2024
    Position Details

    Essential Functions/Core Responsibilities

    • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
    • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
    • Maintain basic knowledge of client products and/or services
    • Prepare complete and accurate work including appropriately notating accounts as required
    • Participate in activities designed to improve customer satisfaction and business performance
    • Offer additional products and/or services
    • Track, document and retrieve information in call tracking database
    • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff


    Candidate Profile

    • High school diploma with three to six months of relevant experience preferred
    • Courteous with strong customer service orientation
    • Strong computer navigation skills and PC Knowledge
    • Ability to effectively communicate, both written and verbally
    • Dependable with strong attention to detail
    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
    • Tolerance for repetitive work in a fast-paced, high production work environment
    • Ability to work as a team member, as well as independently
    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
    • Ability to rotate shifts, as needed
    • Based on location and/or program, additional experience/skills may be required
    • Job requirements may vary by country and will not contravene any local laws



    Skills
    Customer Contact
    Call Tracking
    Key Performance Indicators
    Customer Conversion
    Customer Requirements

    Functions
    Customer Service

    Job Overview

    Job Type:

    Full-Time


    Company

    Concentrix  logo

    Concentrix

    34 active jobs

    Industry:

    Technology

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

    Similar Jobs

    Toll Group

    Toll Group

    10 months ago

    Customer Relation Manager

    No experience
    Bangkok, Thailand

    Salary

    Let's discuss

    Skills & Functions

    Key Performance Indicators
    Customer Service
    Advanced Info Service Public Company Limited (AIS)

    Advanced Info Serv...

    9 months ago

    Contact Center (Language) Supervisor

    No experience
    Bangkok, Thailand

    Salary

    Let's discuss

    Skills & Functions

    Customer Requirements
    Customer Service
    Agoda

    Agoda

    about 1 year ago

    Customer Experience Specialist – Thai (Bangkok)

    No experience
    Bangkok, Thailand

    Salary

    Let's discuss

    Skills & Functions

    Key Performance Indicators
    Customer Service
    ABeam Consulting Thailand

    ABeam Consulting T...

    12 months ago

    Manufacturing & Automotive Industry - Consultant/Senior Consultant

    No experience
    Bangkok, Thailand

    Salary

    Let's discuss

    Skills & Functions

    Key Performance Indicators
    Customer Service
    PUMA Group

    PUMA Group

    12 months ago

    Store Manager

    No experience
    Bangkok, Thailand

    Salary

    Let's discuss

    Skills & Functions

    Key Performance Indicators
    Customer Service
    JLL

    JLL

    12 months ago

    Receptionist

    No experience
    Bangkok, Thailand

    Salary

    Let's discuss

    Skills & Functions

    Call Tracking
    Customer Service
    Tiffany & Co.

    Tiffany & Co.

    12 months ago

    Client Advisor (Chinese Speaker) - Bangkok

    No experience
    Bangkok, Thailand

    Salary

    Let's discuss

    Skills & Functions

    Key Performance Indicators
    Customer Service
    Brothers Pictures

    Brothers Pictures

    12 months ago

    Customer Service Manger

    No experience
    Bangkok, Thailand

    Salary

    Let's discuss

    Skills & Functions

    Key Performance Indicators
    Customer Service
    Chubb

    Chubb

    11 months ago

    Officer 2 - CCC

    No experience
    Bangkok, Thailand

    Salary

    Let's discuss

    Skills & Functions

    Key Performance Indicators
    Customer Service
    PUMA Group

    PUMA Group

    12 months ago

    Store Manager

    No experience
    Bangkok, Thailand

    Salary

    Let's discuss

    Skills & Functions

    Key Performance Indicators
    Customer Service