Responsibilities

• Assist HNW individuals and corporate clients with account onboarding
• Work with treasury team to assist OTC clients with quoting and fund deposits and withdrawals
• Record OTC transactions and work with the treasury to ensure OTC trades and fund transfers are recorded correctly and accurately.
• Work closely with compliance to ensure user client KYC verification is done seamlessly.
• Attend to all HNW and corporate clients needs and requirements promptly and quickly.
• Work closely with CXO to assist HNW clients in resolving complex issues.

Requirements

• At least 3 years of experience in customer service in gaming industry
• Strong sense of empathy, able to think from customers’ point of view, and fully aware of customer mindset
• Able to process any reasonable and unreasonable inquiries or requests from customers
• Great interpersonal skills and experience with handling high networth customers.
• Able to travel to meet and assist w clients’ documentation needs
• Must be flexible to respond to or from clients outside business hours.
• Demonstrated ability to deal with ambiguity and embrace constant changes with flexibility and grace.
• Interpersonal skills with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers