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    Service Owner - Business Products

    Full-Time
    Bangkok, Thailand
    Posted: September 28, 2024
    Position Details

    Roles & Responsibilities

    • Service Strategy and Planning
    • Develop and communicate a clear service strategy, including objectives, scope, and goals.
    • Align the service strategy with the organization's business and IT objectives.
    • Service Design and Development
    • Define the service portfolio, including service offerings, service levels, and service catalog items.
    • Collaborate with stakeholders to design and develop the service, ensuring it meets user needs and quality standards.
    • Service Delivery and Operations
    • Oversee the day-to-day delivery and operation of the service.
    • Monitor service performance, availability, and reliability, taking proactive measures to ensure continuous improvement.
    • Service Ownership and Accountability
    • Act as the primary point of contact and accountable owner for the service.
    • Define and manage service-related policies, standards, and procedures.
    • Service Governance and Compliance
    • Ensure that the service complies with relevant industry regulations and internal policies.
    • Manage service risks and compliance requirements.
    • Stakeholder Engagement
    • Collaborate with internal and external stakeholders, including service providers and vendors.
    • Gather and prioritize user feedback and requirements to enhance the service.
    • Service Improvement
    • Continuously identify opportunities for service improvement and optimization.
    • Drive service enhancements and enhancements based on feedback and performance analysis.
    • Financial Management
    • Manage the budget and financial aspects of the service, including cost optimization and resource allocation.


    Education

    • Bachelor's degree in a relevant field (e.g., Business, Information Technology).
    • ITIL or relevant service management certification is preferred.


    Experience / Skills

    • A minimum of 10 years of experience in service management or related roles.
    • Proven track record of successfully managing and owning IT services.
    • Strong understanding of service management frameworks and best practices.
    • Proficiency in managing the lifecycle of business applications from requirements to retirement.
    • Experience with integrating business applications to achieve data and process integration.
    • Knowledge of application performance management and user experience monitoring.
    • Skills in vendor management and working with cross-functional teams.
    • Understanding of the business processes that the applications support



    Skills
    Stakeholder Engagement
    Service Design
    Strategic Services
    Resource Allocation
    Process Integration

    Functions
    Customer Service

    Job Overview

    Job Type:

    Full-Time


    Company

    Thai Union Group logo

    Thai Union Group

    84 active jobs

    Industry:

    Consumer Goods, Retail & E-Commerce

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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