Provides technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or on-site service in any Service category
Investigates customer needs through professional consulting. Provides technical consulting and specialist assistance on Service solutions to management and customers by giving relevant inputs on customer requirements and proposed service products/solutions
Determines effective Service applications, equipment and methods to develop, market or manufacture new Service offerings to respond to customer requirements cost effectively.
Manages customer relationships and maintains regular contacts with key customers. Identifies new sales opportunities, proactively communicating both with the customer and ABB sales teams to ensure customer needs are met and business opportunities utilized for Service growth. Conducts specialist support and advisory service for Sales team. Ensures accurate communication and exchange of technical information to the customers to address their needs and reports and follows up customer feedback to achieve high level of customer satisfaction.
Coordinates and performs specialist Service projects in relevant areas internally and externally (e.g. milestones, project plan, cost supervision, action steps, project reviews, project supervision) including all commercials.
Prepares all required technical documents and reports for project contracts to be signed by the customer representative
Provides technical specialist support and coordination for the Service team. Plans activities, coordinates the work of internal and external technicians and assigns them specific tasks related to Service needs. Supervises project teams and contractors at work site and monitors performance.
Qualifications For The Role
Minimum Bachelor in Electrical Engineering
Knowledge of measurement usage, safety at site, LV/MV product, Microsoft office, IoT etc.
Experience more than 2 years in Electrical Engineering.
