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    Regional Operations Manager

    Full-Time
    , Thailand
    Posted: January 23, 2025
    Position Details

    What You'll Do:


    • The dedicated Operations Manager is charged with achieving high quality of service across the region, owning & meeting the pre-agreed business plan deliverables and ensuring key operational performance metrics are met.
    • Identifies the business needs and opportunities, prioritises, and prioritises to the client operation to improve client satisfaction.
    • The Operations Manager will work with the client & Amex GBT Client Management to define & implement mid and long-term strategies.
    • The successful candidate will lead, communicate and translate these services delivery strategies into defined tactical actions to improve the Business Travel value proposition.
    • Lead and ensure the successful deployment of key projects and drive savings as agreed with the client.
    • Liaise with Service Delivery teams globally to understand obstructions with any processes causing challenges and engage the client and the Amex GBT Traveler Care teams to drive process changes.
    • Handle the overall customer experience and liaise with Quality Teams to understand root cause of issues and complaints and drive improvements.
    • Be the senior management point person for the client on operational issues & escalations and take accountability to remedy any service failures.
    • Ongoing review of local country CSI and CSAT reports and put mitigation plan in place if needed.
    • Prepare and lead monthly service performance review meetings.
    • Conduct quarterly internal operational training and update sessions.


    What We're Looking For:


    • Broad and deep knowledge of complex global Travel Service Delivery operations & processes.
    • Strong commercial judgment with the ability to balance growth, retention and profitability business goals against operational constraints and risk.
    • Excellent interpersonal skills including written & oral communication skills.
    • Strong project management skills with the ability to handle multiple global projects simultaneously.
    • Strong influencing skills internally & externally.
    • A campaigning and inclusive style of leadership, supported by clear understandable strategies with a strong focus on results.
    • Good stakeholder management skills.




    Skills
    Stakeholder Management
    Travel Services
    Project Management Skills

    Functions
    Tour Operators Sub

    Job Overview

    Job Type:

    Full-Time


    Company

    American Express Global Business Travel logo

    American Express Global Business Travel

    6 active jobs

    Industry:

    Hospitality, Tourism & Travel

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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