Manage Thailand station’s performance according to company standard and requirement;
Drive and review with Station-in-charge in all aspects of station performance including OTP, guest experience, service provider performance, regulation compliance;
Monitor and ensure the airport operation performance comply to company service level and standard;
Ensure all Ground Services activities are adhering to the Company and regulatory policies and procedures;
Oversee all Ground Services projects and development;
Coordinate with local regulators and authorities on behalf of the company;
Maintain the highest standard and on-time performance with continuous improvement;
Coordinate and represent HK Express Airways for service, quality, safety and security audit where required by Headquarter or Local Aviation Authorities;
Report to Headquarter timely if any changes in local governmental and aviation regulatory requirements;
Overtime duties and non-office hour standby might require;
Overseas travel and shift duty is required;
Has the authority to make decisions regarding risk tolerability with respect to the safety and/or security of aircraft operations based on the tolerability defined in the Operational Risk Matrix.
Qualifications
University Graduate;
10 years aviation or civil airline experience including 3 years in supervisory level;
Knowledge of all aspects of Ground Handling and IOSA requirements;
Knowledge of Aviation Safety and Security;
Excellent command of Thai and English, and written English;
Advanced knowledge in Microsoft Office;
People manager with good communication skills and a fast decision maker;
Strong analytical and project management skills and sensitive to figure;
Excellent customer service mind-set;
Able to work independently and under pressure.
Skills
Civil Aviation
Communication skills
Aviation Security
Functions
Tour Operators Sub
Job Overview
Job Type:
Full-Time
Company
HK Express
2 active jobs
Industry:
Hospitality, Tourism & Travel
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