Role Purpose

• Manage Thailand station’s performance according to company standard and requirement;
• Drive and review with Station-in-charge in all aspects of station performance including OTP, guest experience, service provider performance, regulation compliance;
• Monitor and ensure the airport operation performance comply to company service level and standard;
• Ensure all Ground Services activities are adhering to the Company and regulatory policies and procedures;
• Oversee all Ground Services projects and development;
• Coordinate with local regulators and authorities on behalf of the company;
• Maintain the highest standard and on-time performance with continuous improvement;
• Coordinate and represent HK Express Airways for service, quality, safety and security audit where required by Headquarter or Local Aviation Authorities;
• Report to Headquarter timely if any changes in local governmental and aviation regulatory requirements;
• Overtime duties and non-office hour standby might require;
• Overseas travel and shift duty is required;
• Has the authority to make decisions regarding risk tolerability with respect to the safety and/or security of aircraft operations based on the tolerability defined in the Operational Risk Matrix.

Qualifications

• University Graduate;
• 10 years aviation or civil airline experience including 3 years in supervisory level;
• Knowledge of all aspects of Ground Handling and IOSA requirements;
• Knowledge of Aviation Safety and Security;
• Excellent command of Thai and English, and written English;
• Advanced knowledge in Microsoft Office;
• People manager with good communication skills and a fast decision maker;
• Strong analytical and project management skills and sensitive to figure;
• Excellent customer service mind-set;
• Able to work independently and under pressure.